Any new grads or younger appearing OTs get comments on the quality of care based on your age?
I'm a new grad and have been working for ~6 months and I've been experiencing some feedback where patients feel that they aren't getting the best of care since I'm newer/younger? I definitely understand their concerns (who doesn't want the most experienced professional in regards to medical care). I was curious how others have been dealing with interactions such as this?
Posted Sep 19, 2019, 12:23 AM UTC · edited
My random two cents:
Please don't snark at them with something like, "I'm old enough to have my masters/doctorate" etc. Seen it done. Comes across as very aggressive.
Keep in mind that most patients are not aware we are a masters level profession. In my experience, the vast majority of people will assume you have a two or three year college diploma. Saying you are 24 or 25 is young, but most people won't immediately assume you are 6 months out of school.
Accept it. Thank them! Tell them how about great the team is here, how much support you have. I flip it around - sometimes with an older therapist, they are set in their ways. With a younger therapist, you are getting someone who is open to change and doing things differently. Take their concerns seriously. Look them in the eye and tell them, if I am ever doing something with you, and you are not sure why, or you think there is something I could be doing differently or doing better, tell me.
Role play this out with a supervisor or colleague (of any profession!).
Yeah, most of the comments have not actually been towards me but to my co-workers. I really don't offer my age or I'll say (I'm older than what I look). I let most of it roll off my shoulders and don't let it bother me, but I was curious how others responded. When it has come to me directly, I def accept it and add that I've been in the therapy setting for years (which I have).