Currently I pay $65.35 per month for Comcast 15mbps internet. Since I use it only on weekends and for a couple hours at night, it is no longer worth that much to me. Does anyone have experience moving from Comcast to AT&T DSL or have experience in negotiating a better deal from Comcast? I would pay $35 for the same service, otherwise I will move to DSL for $20 per month.
Posted Sep 22, 2010, 11:48 PM UTC
Call and tell them that and they'll probably reduce as long as you've been a customer for a year or so. Otherwise just cancel and get the DSL. Win-win.
Next month I think I will have been a customer for exactly one year.
I'm guessing you're looking at the AT&T promotion for its standalone DSL Direct Elite where it's a monthly fee of ~$20 for the first year and $45 after that. It's only 6mbps down (768kbps up) compared to your current 15, but it doesn't sound like your internet use is too intensive. It's worth a try to talk with Comcast to negotiate a lower price, though.
If you do choose to switch to AT&T, I suggest installing it and making sure your connection works before canceling with Comcast. I was stuck for 3 weeks without internet (gasp heaven forbid!) due to AT&T's general incompetency and poor customer service. I would spend roughly 1.5 hours waiting on hold to speak to someone, anyone, only to be transferred to lines which dropped my call. It took nearly a week to even get a real person on the phone, after which I was told everything looked dandy on their end. Another two weeks passed with many long calls in between before one representative, a rare individual who actually knew what they were doing, finally identified the problem and scheduled a visit by a technician.
Also, it might be worth it to search for your own compatible router as well, since the 2wire router is an extra $90 or so and many have complained it's a PoS.
At the end, I'm still satisfied with the service. When it works, it works well and it's cheap for the time being. Best of luck on your search for the right vendor.
I recently got that AT&T deal myself. Yeah, it's only 6mbps but that's fast enough to stream HD or game on. For some reason I decided to buy my own modem instead of purchasing one from AT&T and I actually had trouble locating one for a while, so if you go with the DSL you might want to jsut buy whatever they're offering.
AT&T support, I found, is far ahead of Comcast. I spent three weeks trying to get a Comcast guy out to my apartment to install the service (refurbished unit; lines weren't in). AT&T came the next day.
Man, I gotta figure out what kind of internet I want at my new place. Shopping for that is a bitch.
Comcast has actually been very good for me. Speed and reliability are actually great. Taxes add only 40 cents to my total. The price is a little steep however.
I pay $45.22 (all taxes and fees included in that number) for RCN. speed is just ok, I get 1.5 mbps down on speedtest, and actual downloads reflect that. Took maybe 20 minutes to download Civ V from steam the other day.
I am using RCN - $35 a month for 10Mbps. Are they available in your area?
you are overpaying, just ask them for a better deal you'll get something closer to ~$30