Need advice: Google is refusing to pay me ~$450 ad revenue from my site (icanhasmirror.com), even though it was all legitimate traffic from hitting the front page of reddit.

About a week before they were supposed to deposit my money they suspended my account 'due to invalid activity', with no further evidence or reasoning. I understand that the initial system is fairly automated, which is fine, so I appealed. But today I got notice that my appeal was rejected: "after thoroughly re-reviewing your account data and taking your feedback into consideration, our specialists have confirmed that we're unable to reinstate your AdSense account."

This is complete and utter bullshit as all the traffic was legitimate. I even submitted the initial reddit post (1400+ upvotes and almost 500 comments) as evidence in the appeal showing where the traffic came from. They have given absolutely no reasoning as to what happened or why the account was suspended. Also, the site was a bit of a 1-day wonder and has hardly gotten traffic since it was on the front page. If there was something that triggered a red flag a month ago wouldn't it have been taken care of then? There's only been like 600 visits in the past month all together.

Anyway what should I do now? They didn't even leave a good way to get in contact with them in the automated rejection email. I was counting on that money coming in this month too. I'll be alright without it but I just graduated college and don't have a job yet; it would have really helped.

TL;DR: My traffic was all legit, Google won't pay, what do I do now?

Posted Sep 24, 2010, 6:49 PM UTC

548293
bodum•

I'm betting you got suspended for breaking Google's TOS somehow. It states "AdSense publishers may not display Google ads on webpages with content protected by copyright law unless they have the necessary legal rights to display that content." Mirroring other peoples websites without their permission could fall under this.

EDIT: lol at all the people downvoting this. Sorry this doesn't go along with your little Google witch hunt but I can almost guarantee this is probably why he was suspended.

166
kfury•

This is the answer

Your site mirrors content without knowing whether it has the rights to do so. Monetizing copyrighted content without the right to is a violation of the AdSense TOS.

Here's what I would do: Add clear terms of service to your own site telling submitters that they must own the copyrights to the content on the URL they submit, and are granting you a license to serve and monetize that content. Further, give content owners a means to submit DCMA takedowns.

If Google feels it's sufficient for YouTube, it should be good enough for you.

65
KICKERMAN360•

Also, every website that runs Adsense must have a Privacy Policy (Stuff about targeted ads, user IPs etc). It is in the TOS, I was surprised that I had been without one for quite some time.

Also, the OP should go with ad Brite. They let you get away with much more stuff than Google. Google has to cover their ass from being sued, Ad Brite just wants to make profit. You won't make as much from Ad Brite (maybe), but you can transfer to paypal I think.

9
haimhaim•

so is reddit allowed to put adsense between its stories since it doesn't necessarily have the right to 'monetize copyrighted content without the right to' ? i'm no lawyer but that's what i get from your explanation..

3
kfury•

They're completely different. .When you post a story or comment to Reddit, the content you write out (the submission) is content that, by Reddit's ToS, you're giving them the right to publish and monetize. The story you're linking to isn't being monetized by Reddit. They're not serving that content, they're just pointing you to it.

This is why Reddit allows inlining of YouTube videos (where YouTube specifically allows and encourages embedding) but Reddit doesn't allow inlining of images, where Reddit has no way of knowing whether you have the right to post it, and subsequently whether they have the right to monetize it.

3
dmazzoni•

This should be upvoted more. I'm pretty sure you violated the terms of service because you didn't provide original content.

10
ph3dr•

This is not the answer

The OP is not mirroring others peoples websites without their permission as he is not mirroring at all. The website just provides links to mirrors. Providing links. Like Google, you know.

3
solquin•

Lol. If you could do this, you would just put up the mirror site, and then promote it through another site that links to it, and get the ad revenue there. Google's not that dumb.

1
ph3dr•

Well it's still about their terms of service, isn't it? And the OP doesn't display ads on webpages with copyright-protected content, right? Google may or may not be dumb, but from my point of view this does change neither the facts nor their terms of service.

2
gottabtru•

While I can imagine that this might be true (and it's a good point), I still think they should pay up. Suspending the account after it has earned, but before they pay, before they communicate it, and without any reasonable explanation seems wrong. Ponzy-ish. If they want to protect themselves from a law suit, that's fine. But that is related to suspending the account, not related to payment. (E.g. they aren't protecting themselves from a law suit for copyright infringement by not paying: they're protecting themselves from copyright infringement by canceling the account.) Also, they did get what they wanted out of the deal which is more traffic. So, they can cancel the account, if they so choose, but it doesn't alleviate their responsibility for payment nor does it alleviate their responsibility for timely communication about the account suspension. So, in other words, they should only be alleviated from payment for clicks that occurred after they canceled your account. Continuing to accept the traffic and the clicks before canceling the account implies that the business arrangement is still in effect and, therefore, payment is due. Depending on the laws of your state, it might be worth while to take them to small claims court. Just my thoughts.

EDIT: Thinking about it, the contract you have with AdCents probably has a binding arbitration clause or something of the like. You will probably have to check to see what it says. I'm sure Google has made every effort to protect themselves in it. Maybe someone has some input on that.

2
tcostart•

mirroring other peoples websites without their permission could fall under this.

The website doesn't physically host any content. It's like Tinyurl, but allows you to provide a fallback address. There are no Google ads on the copyrighted pages.

2
ph3dr•

This is not the answer

The OP is not mirroring others peoples websites without their permission as he is not mirroring at all. The website just provides links to mirrors. Providing links. Like Google, you know.

1
ph3dr•

This is not the answer

The OP is not mirroring others peoples websites without their permission as he is not mirroring at all. The website just provides links to mirrors. Providing links. Like Google, you know.

1
karmaputa•

But under even though they are not profiting from it, aren't the internet wayback machine and google cache also committing copyright infringement

1
_Woodrow_•

even though they are not profiting from it

That is the difference

1
karmaputa•

Well in some way google does...

1
alk509•

lol at all the people downvoting this. Sorry this doesn't go along with your little Google witch hunt but I can almost guarantee this is probably why he was suspended.

Don't be a penis; the people downvoting you are doing so because we actually went to the guy's site, saw what it is and how it works and concluded you're wrong. His site does not mirror other people's content - it merely links you to other mirror sites (including Google's own cache, which seems a little hypocritical of them, but that's another topic.)

0
worshipthis•

I think the point is, they should have to give a plausible reason before mugging a college student of a month's rent. It's just unconscionable to be so fucking opaque, it's like the police in N. Korea. $450 is a rounding error on a second of Google's revenue stream; they can afford to be just a bit more charitable to small customers.

-8
[deleted]•

You have no idea how businesses work, do you.

3
worshipthis•

oh yes I do fuckface. Customer respect is #1 for any truly successful business long term. When businesses lose sight of that fact, they inevitably fail.

-1
fuzzyshrapnel•
115
NeededANewNameOP•

Thanks for that. It was a good read, and may just wind up being what I have to do.

28
[deleted]•
23
SPD-13•

Did you actually read that before posting it? He used a really shitty underhanded technique so google appealed the court decision.

This is not the case here.

14
fuckjeah•

So what is the case here? What did the account get suspended for?

Did Google really just open themselves up to litigation for the tasty sum of $450 or do we (including the OP) not actually know the reason for termination and it is possible there was a straight forward break of something outlined in the terms and conditions?

2
hamhead•

On the other hand, he finally found out why it was cancelled.

6
hillgod•

I don't know why Google did not just explain this to him in the first place. Seems like it would've saved everyone time or money. Interesting, though, that they only bring this evidence to an appeal, and not the initial hearing.

3
omnilynx•

Note that while he won the initial judgment, he lost the appeal.

17
NeededANewNameOP•

Yea I just saw that. But what he lost for was something against the rules that I didn't do.

I've gotta go back and look over the whole agreement to make sure.

19
[deleted]•

[deleted]

13
cereal1•

I'm pretty sure if you got 1500 upvotes and 500+ comments your site wasn't just a placeholder site...

1
ngroot•

IANAL, but I find the loss on appeal confusing. Didn't they have their chance to present their reason for termination in the initial trial? What grounds was it appealed on?

6
[deleted]•

[deleted]

6
[deleted]•

[deleted]

-1
[deleted]•

Yea because he talked shit before the check cleared.

1
SEO2003•

I'm sure your site is fine and you are being unfairly treated by Google, but can you confirm that your site contained none of the following:

  1. content generated by content creation or article writing software
  2. content written by article writing sweat shops usually based in Asia
  3. private label rights articles
  4. content taken from article directories - either reproduced as is or rewritten
  5. rewritten content from any other source
  6. lots of pages containing few words
  7. content that makes little or no sense to human visitors
  8. content that provides little or no value to human visitors
  9. content that is not relevant to the main subject area of the site
  10. content that encourages visitors to click on Adsense ads
  11. content that in any way tricks visitors into clicking on those ads
  12. lots of repetitive content.
14
abethebrewer•
  1. lots of repetitive content.

Ah, so MrOhHai was Reddit's AdSense guy, making sure they wouldn't fall victim to this.

8
traal•

I bet there are a lot of repetitive <'s and >'s on the victim's web site.

3
MrUrukHai•

Darn tootin'

1
hellweaver666•

I wonder... if they don't pay you, do they refund the money to the advertisers that spent cash on "fraudulent" clicks?

I bet they don't... I bet they keep that shit for themselves.

Don't be evil, my ass.

0
fuzzyshrapnel•

according to the article, Google's representative said they refunded the advertisers even if the advertisers hadn't requested a refund

9
tinwhistler•

I've run both AdWords and AdSense. I've seen refunded amounts on my AdWords campaigns, so I assume that Google does issue refunds if they determine something was click fraud or against their rules.

7
Caluen•

Google's Ms. Milani didn't know either. She argued that advertisers had already been refunded my $721.00, even if they hadn't asked for a refund.

It helps to read the article :)

5
fuckjeah•

I bet they don't... I bet they keep that shit for themselves. Don't be evil, my ass.

They refund it regardless. Why would they take such a large risk for $450 when they make more money out of publishers working within the rules? Not only will they make more through advertising, but interest on the money to be paid out.

2
DaHolk•

That depends on how big the risk actually IS. Who is keeping them from basicly running the much famed "nickles and pennies" routine? On the other hand, i guess the bigger risk is in spawning a whistleblower, rather than customers either way actually catching on.

0
Nblue•

man I wish I had seen this 4 years ago. My site was cashing in about $400 a month when google decided to cancel it, I never knew why and I had no luck in contacting them.

keep fighting, NeededANewName!

14
jamescagney•

Why not sue them now?

5
fuckjeah•

Because it is extremely likely that he was violating the terms and conditions. Either that or the people from Enron found jobs controlling finances at Google.

0
Nblue•

It was a gaming site, and I had pretty erratic traffic numbers. Might have been that.
I suspect also that I may have logged into my admin page on a computer where someone might have clicked an ad later on.

But I dont want to fight google, the rebels never win over the emp... oh wait

1
rmxz•

Also remember that suing them helps not only themselves but also everyone else who they might cancel unfairly in the future.

As long as refusing to pay people has a minimal cost to google, they'll continue to be very willing to cancel people.

Even if many of the first few people who sue Google for this lose, the cost of going to court should help teach Foogle to be more careful about canceling people's accounts like that.

If everyone who google dropped unfairly sued, I imagine google would quickly become much more careful about making sure there's fraud before refusing to pay people.

12
[deleted]•

great read. Thanks.

6
[deleted]•

[deleted]

6
fuzzyshrapnel•

well played, although Greenspan admits he violated the terms of service. if OP didn't, he should have a better chance of success.

5
[deleted]•

Fucking great link.

3
Dantae•

After Google doing this to my account I am rather happy to hear someone was able to stick it to them.

1
[deleted]•

[deleted]

1
remotefixonline•

they do this shit all the time. upvotes to get them to stop ripping people off

79
jonesin4info•

HURR DON'T BE EVIL HURR

51
[deleted]•

Or you could just...not use google. It is possible you know. Or are you just mad that no ones giving you money for doing nothing anymore?

-30
Vitalstatistix•

Or they could just...act in concordance with the rules they create and not try to weasel their way out of paying for legitimate things.

15
[deleted]•

[deleted]

0
fuckjeah•

How do you know anything was legit?

0
onefingerattack•

Doing nothing? In order to get money from Adsense, you NEED visitors. And visitors just don't fall from the sky you know.

4
[deleted]•

Thats right, you have to bullshit them with the same rehashed, crap content and internet opinion that everyone else does. Hard work.

-4
onefingerattack•

You're missing the most important part. How do you get visitors onto your website?

4
remotefixonline•

no i'm mad because they are getting paid, but not paying the people that make it possible for them to get paid

1
sonofagundam•

A similar thing happened to me in 2008 when I had been using AdSense for web-based iPhone games. The day the App store launched, an unusually high amount of traffic was driven to my site, and Google issued the same automated notice saying that my account was suspended. They had refused to pay me over $700 that I had earned legitimately. I tried appealing. Later I tried contacting customer service. Business was good with the App Store, so I dropped the matter.

I didn't forget it when Android rolled around, though. Because of that experience, and Google's opaqueness in dealing with customers, I never want to work with them again. Apple, for all of the flack they catch, has been nothing but professional in our communications. Jobs is right. "Don't be evil." is bullshit.

59
dromni•

Google is completely opaque with anyone, not just customers. For instance, years ago I applied for a position there and, after a process that took months and a shitload of interviews, suddenly they stopped communicating with me. I tried to email people in charge of my application but never got an answer. After some time, I assumed that I was rejected. Anyway, the standard policy that I see in other companies, including many labelled "evil", is to have the decency to send a "Dear sir, we regret to inform that..." message to all applicants that fail.

47
[deleted]•

Don't worry. The current story in the higher levels of hard academia (math, CS, physics) is that Google doesn't have nearly the brains it likes people to think it has. It's selling you a very specific image by being very specifically opaque.

30
ceolceol•

I would like to hear more about this. Any reads?

5
fuckjeah•
5
[deleted]•

You can read a lot of Google-bashing by Silicon Valley fanboys at Quora.

2
dude187•

While Google deserves all the flack they get for Adsense, that does not change their stance vs Apple's stance with regards to mobile developers. If you write an Android app you KNOW it will be deployed. They have cross-platform tools and treat their developers as resources.

Apple treats their mobile developers with utter contempt. They charge a fee for the "privilege" of developing for them, they force you to switch to OSX to use their developer tools, and they wait until you finish your project before they tell you if they will even accept it or not.

18
[deleted]•

On a semi related point; Apple have a history, with the iPhone/iPad platform to be specific, of using third party developers to test the waters on what's marketable and what's not.

Imagine having 20,000 companies and many more individuals pooling their ideas and then hand picking specific areas to (ab)use their monopoly to move into.

Yup, that's Apple™

10
[deleted]•

Just to rebuttal a couple of points.

If you write an Android app you KNOW it will be deployed.

As a customer I know that I am more likely to get a safe app on iPhone then on Android. That is what it says to me as a consumer. "Android allows any crap". Truth is they both do, although apple are pushing back on scam apps (not sure about Androids stance).

They charge a fee for the "privilege" of developing for them

You can develop for OSX for free. You can download the development kit for free. You can also develop iPhone apps for free. You only have to pay to get the certificate to sign the app (so it runs on a mobile) and be able to submit it to the apple store.

they force you to switch to OSX to use their developer tools

They relaxed the contract recently so you can use any other development tools to create the iPhone app as long as it does not download code.

and they wait until you finish your project before they tell you if they will even accept it or not.

If you follow the guidelines to the appstore then you shouldn't have an issue. They also changed the rules to make it more transparent when your app is rejected so you can correct it.

1
tcostart•

"Android allows any crap"

Since when porn is crap?

2
p4r4d0x•

This isn't quite so relevant anymore, with the recent relaxing of application guidelines. Hell, Google Voice was finally approved.

0
sonofagundam•

As long as you don't include porn or use private frameworks, there usually isn't a problem. If they do reject an app, at least they give a REASON. Google's AdSense program doesn't do that unless you take them to circuit court.

-1

Would you develop win applications on osx?

Anyway, the fee isnt that huge. Don't know how the fee is for making nintendo or playstation games. But I suspect they are a little higher.

Btw, your fart app didnt get approved because it downloaded external code.

-9
Halfpixel•
  1. That's among the worst analogies I've ever heard. There is nothing inherent in the iPhone hardware or software that requires its toolchain to run on a Mac, and since the iPhone (like most mobile devices) has an ARM CPU, every single iPhone app is cross-compiled anyway. I'd understand if Apple just didn't want to develop an SDK for other platforms, but Apple goes out of their way to stop people from using third party toolchains, which is total bullshit. I guess maybe they've relaxed that restriction now, but that doesn't do much for all the developers like me who bought Macs just to dev on the iPhone.

  2. The license for Microsoft's XNA Indie Games program is $99/year, same as the iPhone. Try again.

  3. Way to be a douche. Apple has rejected (temporarily if not permanently) tens of thousands of apps for unreasonable/completely opaque/in some cases borderline illegal reasons reasons.

I'm not defending Google here, but Apple's business practices are abhorrent in more places than just the app store. You need to realize that all major corporations want nothing more than to suck every last penny they can from you, and are more than happy to fuck you over along the way. Maybe once you understand that you'll get off Steve's dick.

5
senj•

Apple has rejected (temporarily if not permanently) tens of thousands of apps...

[citation needed]

0
PurpleSfinx•

Apple goes out of their way to stop people from using third party toolchains, which is total bullshit.

No they don't. They DID. They've repealed that policy.

EDIT: I love how I was downvoted for stating a fact.

-1
[deleted]•

Is there a good alternative to using AdSense for in-app ads? I mean I knew other services exist and existed before AdSense, but are they viable or worthwhile?

2
sonofagundam•

AdMob is decent, but the best in-app ad program for iPhone development is Apple's own iAds.

1
[deleted]•

[deleted]

2
Travis-Touchdown•

Of course Apple is even more evil but that's a story for another day.

2
sonofagundam•

I disagree. In my own experience, Apple has done nothing but good for me. At every level from their personnel in their retail stores to the people that run the App Store to Jobs himself.

I think they are a great company that truly innovates, takes risks, and deserves to reap the rewards.

-2
Xanthobilly•

Steve? Is that you?

7
smacksaw•

Jobs is right. "Don't be evil." is bullshit.

Exactly. Evil knows other evil.

2
pipeline_tux•

I thought it was that Google try to have as few administrative and management type people as possible. Most people you're trying to deal with are probably engineers who have a reputation for not having a lot of social skills.

1
sleepparalysis•

Even if the traffic is legitimate, they will term you if you are small time and the advertisers complain that the clicks they're paying for are not converting.

You'll also be terminated if someone clickbombs you by repeatedly clicking advertisements on your website.

You also need a Privacy Policy page talking about cookies, what information is collected (like IP addresses on a blog), opt-out for the user, etc. I don't see that on your page. It should also be a custom privacy policy page if you ever start getting a lot of traffic. Google will review it and they enjoy custom tailored privacy policy pages that communicate to the user.

When you start earning over $100 a day you will likely be reviewed as well and if your content is shit, your site is hard to navigate and not in the least unique, you will be terminated.

My guess is, reddit traffic has click-happy people who do not convert and you may have violated the privacy policy rule.

Basically, make your content for users king and ad positions second. Make it non-intrusive. With Google content is king and users come first before any advertising.

35
colelt1•

This is very true, I run a gaming clan and website for it, the site was simple, not much content and a link to our forums, which we used a free forum site. I had adsense on my main site, but the free forums had their own ads, so I generated a few cents a day. After a year, had maybe ~$50

After about a year the free forums became slow and unusable, I decided to scrap our forums and install phpbb to my webhost, and just host it all myself (should of done this from the start). The huge influx of traffic bumped my $50 to like $200 after a few weeks, then they shut down my account. I contacted them telling them exactly what happened, gave them links to my old forums, my fresh new ones (with hundreds of members already signed up in the first months) but they kept all the money and never responded. Been ad free since.

12
sleepparalysis•

You could go with some Adsense alternatives too. There's others like AdBrite but I honestly only have experience with their adult advertising: BlackLabelAds.

4
jdpage•

Project Wonderful is supposed to be good as well.

8
[deleted]•

hahahaha oh god no, it really isn't. background: we push 30 mil impressions per month.

We looked at adsense and thought "this is great" so we rolled with it, treated us well but eventually we figured "we're a community website, we can go for more community friendly adverts, let's see what happens!" so we signed up to projectwonderful, tried their adverts for 24 hours... Project wonderful is a web comic circle jerk, it's a network of web comics that advertise on each other, when we put our site up there we had 500k impressions that day, wanna know how much we made? $0.18, even the sites with 4,000,000 impressions PER DAY in project wonderful rarely break $20.

Project wonderful absolutely sucks if you want to make money.

1
[deleted]•

[deleted]

2
schoolisdeath•

If you were on the up and up, just go to small claims. Get $200 just for showing up in court for a few hours.

2
crazybones•

"You'll also be terminated if someone clickbombs you by repeatedly clicking advertisements on your website."

Doesn't that make all website owners who run Adsense ads potentially vulnerable to malicious attacks from third parties? How can that be a fair or workable policy?

9
sleepparalysis•

Yeah, it's not fair at all to the victim and you need to explain it to Google to get another manual review (lol good luck there). My guess would be that this doesn't apply to huge publishers with a good track of bringing in quality leads to their advertisers.

Lots of good info on it if anyone reading this hasn't ever heard of the term: http://www.google.com/search?q=click+bomb

3
fuckjeah•

Well be careful crazybones, you are taking a single comment author's word for it. There are numerous protections against click fraud, for the advertiser and publisher and almost all of them are propriety.

From what you do know, that the very big successful Google.com company relies on Adsense to make bank, well does it seem logical that they would allow such a primitive system to manage one of the most vulnerable areas of their business model?

Without casting my own opinions, I have my doubts. I am not saying they are angels, I just don't think they are incredibly stupid either. It is asking me to assume they made 0 progress or adaptions on click fraud from around 5 years ago, to this day.

1
crazybones•

What I am really doing is challenging sleepparalysis's comment rather than Google's way of operating. In my view it must be more sophisticated than that.

1
sleepparalysis•

Of course there are protection and refund systems in place, but if you're a small time publisher like the OP you're going to be terminated and have to grovel at big G's feet. Just Google Click Bomb if you really have that hard of a time believing what I'm telling you.

I honestly don't see what Google could do differently. It's just the nature of the game. Hope you aren't competing in a niche full of assholes that shady. Most blackhat will not do something like that. You usually get it when you post your website URL on Internet marketing related discussions. Something about some people having smaller penises and feeling better about it by getting publishers banned.

1
TerryMcKee•

Nice try, Google

4
Jigsus•

When you start earning over $100 a day you will likely be reviewed as well and if your content is shit, your site is hard to navigate and not in the least unique, you will be terminated.

That's the most subjective bullshit I've ever heard.

-3
sleepparalysis•

This is from experience and years of research and participation in adsense. Take it or leave it. I've been with Adsense for many years and many websites running adsense. If you do not follow the golden rule: Content is king, users come first, you are termed. When you hit the $100 a day mark, if you have shit content or are running MFA (made for adsense) web sites you will be terminated.

Review any blackhat forum out there.

OP, you can also get a new Adsense account. Register a business or register a relative. If you run blackhat, made for adsense sites, keep all of those on separate accounts and keep you whitehat money sites on your money account. True, unique articles and content whitehat type sites.

There's also many other little rules you need to look out for. Such as 3 adsense ads per page, no ads near images and things of that nature. Those will all be overlooked by Google if you are a huge publisher that brings in quality leads to their advertisers though.

It's just the nature of the game. You force Google to refund clients, they'll terminate you. Whether or not it is your fault. Read plenty of horror stories about people getting click-bombed by competitors in niches and losing their accounts.

10
[deleted]•

[deleted]

1
sleepparalysis•

Non-unique content or summarized content. Like if you had a domain for Ovarian Cancer and just summarized a bunch of articles from other sites and slapped adsense on your site.

Or worse if you just spun articles {like|doing} this to make them unique but they read worse than Nigerian scams spun the same way.

Google wants real unique content, easy to read and easy to navigate.

You can get by with real crap content for a while but eventually, you start making any sort of real cash and get a manual review you will be terminated.

3
spgarbet•

So just to be a troll, I went and googled "scatological". Figured I'd post a nice disgusting link. One click and I'm compulsively cleaning my monitor. This troll admits defeat.

1
[deleted]•

So lets see your site, mister content king.

-1
sleepparalysis•

That's how the clickbombing starts ;) Lol for reals.

4
fuckjeah•

This is the problem with people and Google, because Google don't let you see the gears turning, people try find patterns in the noise; "I changed my forum when they did it" - well then the two events must obviously be related.

Or some black hats on a forum; "I was earning over $100 a day", "omg me too" - well, then without a shadow of a doubt, there must be a threshold of $100 where they review your site!

Evidence and hearsay are two different things, and whilst I am not saying it is or is not this way, I am saying cause and effect is the same thinking that makes people superstitious and hardly a replacement for cold, hard evidence, at least not for myself.

3
sleepparalysis•

I was more or less trying to bring across the point that if you start earning any sort of cash you will receive a manual review.

I should have stated it something like this, "When you start earning over something like $100 a day when you'd just signed up or had $5 sitting in the account for 2 years before suddenly banking $100 a day you will be reviewed and if you violate Adsense terms/conditions you will be terminated."

You are correct about there being a lot of hearsay though, but when you have experienced it first hand and have moved money through many Adsense accounts you kind of learn the system and what to watch out for. Not that I've done that.

1
fuckjeah•

To be fair, not everyone seems to be taken to task for ANY little violation, however I am going to assume nobody gets booted off without at least a teeny violation to the rules, unfortunately, that is all I can do, assume, because it is not like it is a transparent process.

1
[deleted]•

[deleted]

1
[deleted]•

I feel like you just tricked me in to visiting your site. My hat is off to you, sir.

13
NeededANewNameOP•

Well, if my adsense account wasn't suspended that'd be a great idea :-)

54
LovelyCornSyrup•

Erm, why don't you just find a relevant affiliate offer instead of AdSense? The Google Ads probably just link to landing pages using affiliate offers anyways, so you might as well get paid by with dollars instead of a handful of change.

EDIT: To do that just create a subdomain like support.whatever.com. Then create your own "ad text" under the pretense of supporting the website, and how the money will go to developing other web apps that better serve the community.

3
junkit33•

Not to make light of your situation, but "good luck".

In all seriousness you will expend way more than $450 in time, stress, and effort trying to recoup that money, and there is a 99% chance you won't ever see it.

Trying to run up the chain at Google is futile, and at $450 you have almost zero chance of getting anywhere. They dick around people for a hell of a lot more money all the time.

11
NeededANewNameOP•

Thanks, I know it won't be easy. But, I think they have a FL office so I can take them to court here and chances are they just won't show and I'll get a default judgement. Even if they do manage to send someone out they have no evidence I did anything against the agreement, because nothing against it happened, and I think I could argue my case well.

Court feels will be ~$50. I've got no school and no job at the moment so time is unlimited and I'll take it as a fun challenge so I won't stress much.

14
junkit33•

Pretty sure you would need to sue them in CA per their terms. You also pretty much signed your rights away to their terms just by participating. I know you won't listen to this, but the best thing you can do is consider it a life lesson and just let it go. $450 is not worth the time you'll sink into this, even if you don't have a job. Spend the time and effort learning a new skill/technology, or work on some other project. You'll be happier in the long run.

4
sandollars•

So the life lesson is to bend over and take it in the ass?

This guy got cheated out of his money, that's worth fighting for, even if it were only $10.

The OP will feel much better about himself when he wins.

In any case, does the court not also award costs? The Small Claims Tribunal in my country does. Eg. in this case, the OP could win $1000 instead of the $450 he is owed.. not bad for filling out a form and 2hrs out of your day to have a shower and go to court.

3
junkit33•

So the life lesson is to bend over and take it in the ass?

Yes.

This guy got cheated out of his money, that's worth fighting for, even if it were only $10.

Sorry dude, but you have a lot to learn. $10 is most definitely not worth fighting for. People who stand hard and fast by principles end up miserable in this world. You have got to adapt to the realities of life. Business is not always pretty, and time is money.

The OP will feel much better about himself when he wins.

No, he'll feel much better about himself if he spent that time learning something he can leverage for even more money down the road. Victories like this are petty and short lived.

In any case, does the court not also award costs?

Not if you need to fly to CA and stay up in a hotel. Even if it were local, if you aren't putting in any more than 2 hours into this you have zero chance of winning. You'll be fighting against expert corporate lawyers.

Further, you're also glossing over the fact that he may not even be in the right on this one, despite what he thinks. Google's lawyers are not stupid - their terms exist as they do for a reason.

Trust me - I get the angsty "he got fucked" view that you and others have. I'm just telling you from experience that it simply isn't worth it.

1
[deleted]•

I'm torn between the two options, yes... it's a small amount of money in ad revenue and probably not worth the effort... but it's worth it in experience with the legal system and dealing with large companies and long-ass TOS agreements.

1
sayitloud•

They will send someone to show for them. You will not win.

Additionally, you agreed to their ToS, which states that they have full and total control over everything.

Additionally, your site is not using original content whatsoever, which is another issue against ToS.

3
sayitloud•

also:

This Agreement shall be governed by the laws of California, except for its conflicts of laws principles. Any dispute or claim arising out of or in connection with this Agreement shall be adjudicated in Santa Clara County, California.

3
NeededANewNameOP•

Eh yea, that does pose a problem. But I may be out in cali in not too long maybe I can do it then. Or hire a redditor to be my proxy lol.

4
NeededANewNameOP•

Well, people have sued before and won (see fuzzyshrapnel's comment/link). As per their ToS, yes they have full control but I still do not think they have valid reasoning for suspending the account. If they wanted to tell me not to use it again because it wasn't profitable for them then that's fine, but I already held up my end of the bargain, they need to hold up theirs and pay.

Also, the site is a tool, that IS the content. Just because it's not verbal doesn't mean it's not useful or valid. Hell, look at reddit, this whole site was founded on not having original verbal/image content, just a way to find it.

3
baiser•

Actually, Google appealed and won.

3
[deleted]•

I assume their defense would be that your site illegally mirrors content without first obtaining the legal right to do so. A violation of their TOS most assuredly.

1
RupturedSpleen•

They may have full and total control over everything, but they cannot terminate an account for "no" reason, only "any" reason - and I'd argue that "invalid activity" isn't a good enough "any" reason to not merit taking them to small claims. You should read the article fuzzyshrapnel posted above. It's an entertaining read!

2
fuckjeah•

Did you read the follow up article where Google won an appeal and the judge rules they owed the guy $0?

2
sayitloud•

Issue: There is a reason. The entire site violates Adsense ToS for copyright violations.

2
vpltaic•

Wait until they appeal, state that the information on why you were banned would harm their business if disclosed and then charge you costs while bullying you into non-disclosure agreement.

They are such vindictive monsters appealing his decision simply because he wrote an an article about it. I can't believe people blindly trust them with 90% of their online activity when they will certainly misuse it without hesitation.

Also, read the terms and conditions, I have no doubt you'll be vaguely in violation of some e.g. content guidelines

"Sites with Google ads may not include or link to [almost anything]"

2
[deleted]•

Sounds good man. Will be a good deposit for your personal experience bank.

Also you can tell people that you sued google and won. :)

1
[deleted]•

I like your style, dude...

1
columbine•

It's completely messed up that such a big a company can offer a service of a volume like AdSense and yet somehow get away with having zero human customer service. I'm generally of the belief that in most cases, problems like this can be resolved when two reasonable human beings can have a reasonable discussion. Unfortunately "corporate policy" can very often get in the way of that when it totally eliminates the concept of reason on the company's part. It's still the route I'd try first of all, trying to talk to some kind of human being. But if it fails and all you're left with is court, good luck.

10
GloriousDawn•

That's funny because when i was running Adwords for a credit company a few years ago, i setup a campaign on the "content" network (Adsense). I noticed unusual activity, and looking into analytics revealed that some hybrid softporn / car site in the Czech republic was bringing as much traffic as all the others, with a 50% click-through rate and a 98% bounce rate on the client's site. It was an obvious fraud so i complained to Google. After escalating the issue and exchanging many emails with proper documentation, the client was credited for a few dozen bucks, which was about 5% of fraudulent clicks reported. This client spent ten times as much everyday in Adwords.

TL;DR: My traffic was nothing legit, i still had to pay Google.

9
stranded•

This happened to me too, $150 gone...2 years ago. I am suspended from the Google AdSense system. For life.

7
ctzl•

Same here.

1
DaiTengu•

Same thing happened to me twice. The second time I was somehow able to sign back up using a different e-mail (but the same Social Security number). I put ads on an unrelated site, but as soon as I tried to throw the new account back up on the site I got suspended for, they suspended the new account.

My wife now has a google ads account, and ads are hosted on a completely unrelated site to the others. And they will never go back to the originals. I still to this day don't know what I was suspended for.

1
johnyma22•

Google struggles with customer relations. This is the reality

7
apullin•

Fly a 767 into their building.

6
RevLoki•

"Boy, that escalated quickly."

26
RupturedSpleen•

Nothing beats el-boeing people in the ribs when they do you wrong.

8
Colecoman1982•

Come on, that's plane-ly an over-reaction.

4
roguebagel•

I'd put my cockpit in their engine shaft.

-2
munkiman•

I..am..evil

I LOL'd a lot.

1
hero0fwar•

Same shit happened to me

Fuck google

I go with adbrite. I can send you a refer link if you are switching. And the refer helps me as well

5
rickyd1•

I have used these guys too.

1
hero0fwar•

No complaints here yet

2
[deleted]•

Threaten to sue them, threaten to tell your story to many others. Do it if they don't pay.

4
NeededANewNameOP•

I'm going to try to threaten. Problem is I don't really even know where to threaten, as they don't have an adsense support department or any real listed way to contact them.

As per telling as many people as I can, reddit is about as good as it gets so hopefully word gets out from here.

3
FuckingJerk•

Then just file a small claims suit. Someone will contact you, believe me.

2
litmustest1•

No they won't. They'll just default and leave the OP with an uncollectible judgment.

2
MightyTribble•

I don't think it's uncollectible ... I'm pretty sure a bailiff can find Google's offices, and they have computers there that are worth a few bucks.

3
jaysin9•

Do not threaten. The minute you do it becomes a legal issue that must be referred to the lawyers, and you'll never get anything out of them in good time.

If you plan on pursuing your options in court i wish you luck, otherwise you're pretty much out of luck as it seems they've successfully removed the human element from the appeals process. Perhaps that's where press comes in? good luck toward that end too!

1
gniuz•

That won't help. Do you realize how many threatening letters they would have received? The letter will be discarded before even anyone at Google see it.

1
gerry87•

Search for the right people on linkedin, send them a message through that.

-1
[deleted]•

Don't do this.

3
fuckjeah•

Yeah.. I don't know how effective that will be. You would have more luck going on the Adsense forum and getting a regular to flag your post for a "Adsense Pro" to look at. They won't overturn anything (but neither will anyone on linked in), but they might let the OP know the reason why it happened, which would put him in a better position to determine if the violation had validity and deserved being appealed.

Always make sure the juice is worth the squeeze.

2
TheDentite•

I don't think google can afford a lawyer, so they should bow to your demands pretty quickly.

2
tinwhistler•

lawyers aren't usually allowed in small claims courts.

1
random3223•

That sounds like extortion. I'm not saying it's a bad idea, I'm just saying.

0
eksai•

Yup. Over the first few days I had something like 60-100k views according to adsense (can't look it up cause the acct is suspended.. I'll dig through logs later).

100K views + $450 = $4.5 CPM

$4.5 CPM of reddit traffic which is notorious for not clicking on ads.

I'd be suspicious too.

I hit frontpage a while back too, and had 60,000 hits from reddit...and that only translated into $15. And that was for a site in a high CPC niche.

4
NeededANewNameOP•

It was only $380 from this site, I've had $70 in the account for 3 years just never hit the minimum $100 for them to cut me a check. Anyway yea it was like $3.8CPM, which IS high, but I think reddit traffic pays much more attention to ads on sites they like than the rest of the internet internet.

I know I click reddit's ads when I think they could be of any use, when on other sites I'd ignore them regardless (same with many other sites I frequent).

2
[deleted]•

$3.8CPM is pretty fucking insane, screams click fraud.

4
fuckjeah•

Wait. Did you open an adsense account with this site or with another site and you used the same adcode in this new site (which is obviously allowed)?

I only ask because that would shift me to believe it may be that this new site that was never manually reviewed may have a tiny violation (could be anything really) and they took issue with that, as opposed to click fraud or something similar (which is where my head was at before).

I know it sucks, and you are right in being frustrated, but deep down you know they have a reason.

2
gniuz•

I don't think so. Redditors are among the tech savviest people in the world, and the tech savvy people don't click ads. They probably don't even see the ads (with ads blocker).

1
algorythm•

Same sort of thing happened to me. I was doing several grand in spending with Adwords daily and for no reason they just suspended my account. I tried to get them to give me an answer but they would. I didn't do anything wrong either. My online business basically died. To sue them I would have actually had to get a lawyer because the amounts were way more than small claims court limits. That was 3 years ago and my account is still suspended. I even tried to have my family and friends open accounts and try it but somehow they suspended theirs too for having ties to mine. I am bitter to say the least. F them

4
fishwish•

Just take them to small claims court.

3
NeededANewNameOP•

This looks more and more like what I'll need to do. Only problem is that I'm a little far from CA and I think you have to sue where the defendant resides. I wonder if they have a FL office I can find and if that would count.

1
lawcorrection•

You have to read the fine print carefully. There might have been a forum clause in the agreement that you signed with them. If not they probably do enough business in your home state that you can file where you live.

5
khyberkitsune•

You do not have to sue where the resident resides, Google does business across the entire USA in sufficient quantity that you may take them on in any venue.

3
fuckjeah•

Yeah... unless of course somebody already agreed to terms stating they would only take court action in Santa Clara County, California.

This Agreement shall be governed by the laws of California, except for its conflicts of laws principles. Any dispute or claim arising out of or in connection with this Agreement shall be adjudicated in Santa Clara County, California.

2
[deleted]•

Sorry, revenue is for AdSense gold members only now.

3
[deleted]•

So are you a reddit spammer?

3
greenhyde•

One of their bots has seen no content and flagged you. You need to speak to someone.

They are total dicks to get hold you will just keep getting canned automated responses. Try 020 7031 3000 (uk number).

2