Quest constantly disconnects from internet
Are you guys experiencing this too? My quest will just stop right in the middle of a youtube video. I'll back out and the store doesn't load and nothing from the internet is coming up. I need to go into the wifi settings (which say it's connected), disconnect, then reconnect in order to get back on the internet. This happens ALL THE TIME. I've upgraded the firmware, tried different networks. but the problem persists. Any ideas?
Posted Oct 25, 2019, 9:29 PM UTC
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Hello there, does your wireless router use both the 5GHz and 2.4 GHz bands under the same wireless network name? There can be issues with wireless networks that automatically switch between the two. In some cases, people have been able to get a more stable connection on a network that uses only one band. It's something we're still actively investigating. Please feel free to contact support at https://support.oculus.com. Thanks!
I've submitted a trouble ticket for this exact reason a couple times. I wish support would respond that it's a known issue that's actively being looked into rather than copy pasting the generic response to disconnect, reconnect, factory reset. Mine works by using Android phone to route WiFi, however wife has Apple garbage and can't do the same without spending more money.