I have to go call the restaurant and double check that it’s done and no one has shown up yet. Then contact support and see what’s going on. So irritating.
Posted Nov 2, 2019, 2:18 AM UTC
Obligatory "how much did you tip"?
LMAO
Whats so funny? My engine light just came up, have to take it in this weekend and im hoping I don’t shell out a fortune.
You know when you dont tip, grubhub is asking to deliver your food for as low as $2.99. I wont even deliver your food from the counter to the table in the restaurant for that amount and many drivers are as well.
We know you didnt tip, even a $3 tip would've made your order worthy for someone in 3 hours.
Mb I misunderstood you I’m sorry
Edit: I’m in college and money is tight for me. Once I finally get this engineering degree I’ll easily be tipping :)
"Money is too tight to tip" and "I'm gonna order delivery" are two things that don't go well together.
I have an engineering degree, hope you’re planning for your masters or love 80 hours work week. And you will for sure be ordering more then.
if you can’t tip, don’t order. For many reasons but the main one is that its too expensive, unsustainable and not healthy which will affect your mental state in the long run which brings us back to point one, burn out way before your time.
we are talking about today’s orders, no one cares if you will be tipping in the future and life doesn’t stop giving us shit. “I just got married” ill tip once wedding is paid. Ill tip once student loans are paid. Ill tip when house downpayment is paid etc etc. nobody cares you going to tip in the future.
good thing they passed on your order, because if your order was delivered hassle free without tipping then nothing would make you tip when you can. Why would you if everything is smooth without tipping.
Eating restaurant food is a luxury. Having delivery is a luxury on luxury. If you cannot afford to pay for service, do not engage in luxuries.
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If money was really that tight you wouldn’t be using GH.
I'm sure that drivers on other platforms will jump at the chance of delivering your $1 tip order
What kind of schmuk would say that to a customer? What is wrong with you... Rhetorical question, btw...not everyone knows the situation the companies create with their bullshit games with paying drivers
A lot of the times the offer is offered to drivers 15-30 mins away so it’ll get bounced around a lot if the base pay, peak base, or tip isn’t a high enough amount to drive to the restaurant, to the customer, and then possibly back to hot spots or even go back into zone. It’s why more rural orders aren’t delivered sometimes because it will take you out of zone and you’re driving dead miles back.
Yikes I gotcha. That honestly kinda sucks
Did you tip and how much?
2 bucks
That's why. In all likelihood, GH is offering drivers $4 or $5 yo pick up your oder. The driver who accepts that then has to pay expenses (gas!) and taxes on that amount.
Yikes that’s really fucking tough. GH doesn’t even cover any of that?? They’re kind of taking advantage of drivers tbh
I agree. They used to pay us much better, but cut base pay and mileage at the start of summer.
That’s awful. Have you considered tipping a reasonable amount?
What’s reasonable? I honestly don’t know
How much was the order?
Okay, so, here's what I've read so far, no one is answering your simple question that is, to a culture not gratuity based, completely perplexing.
Your average tip, depending on your physical location, (city, region, etc) is typically between 10-20 % of the total of your order. Including the taxes. That's at bars, restaurants, etc depending on your finances and the quality of your service. Some people tip above and beyond, sometimes doubling the cost of their order with the gratuity (tip)
The problem is, people often don't see delivery drivers, couriers, as servers/waiters/bartenders, etc. That fact along with no minimum for driver pay is a big part of why the delivery platforms are having such a huge problem. Not only with that, but also with drivers that hop platforms so they can make enough to cover just gas and the taxes that the gig companies don't pay for us.
Here is what your average driver is trying to maintain on a monthly and daily basis *just to deliver food btw*: We have to pay our own taxes, maintenance on vehicles, gas, insurance, phone plans that allow us to run orders and stay updated, sometimes unemployment insurance out of pocket because it's a dangerous job and injuries happen all the time, and one time costs of acquiring a decent/good thermal bag, and probably half a dozen other quality of life things relating to getting cold food to it's destination still cold, and hot food still piping hot.
End of the day, what you tip or don't, can make a driver's day. I work a job that has a payout minimum, so is not in the "Gig" job market, but I still deliver food. I'm an actual hourly employee, meaning I get paid by the hour with a guaranteed minimum, regardless of how many orders I take every hour. Some hours I don't have an order, some hours I have half a dozen. That doesn't mean I get a tip on any of them so I actually rely on that Guaranteed minimum. Problem is, that guaranteed minimum includes the sum of all my tips.
I had a guy that ordered from downtown to the top of a nearby mountain. trip took me 30 minutes one way, up a mountain from a river valley. I gave him his food, and went to put my hot bag in the back seat before getting into the car and he chased me down with a cash tip. That made my day, it also made the 20 min trip back DOWN the mountain less harrowing and more pleasant.
Thank you for simply asking the question as to what is an acceptable tip. It's something a lot of people don't do, and I applaud you for it. Also, thanks for the read.
No problem. I would feel like a doush if I tipped 10% of like 6-8 bucks LMAO. It’s 2 usually good?
2 on 6-8 bucks is fair, at least in my opinion. I'm glad you came on to see what is going on behind the scenes of your delivery companies.
The sad thing is that the United States of America is the only country that I know of that tipping is expected and is the primary means of income for a lot of people in the (food) service industry. I'd happily pay more for food on average, if the server is paid a fair and living wage by their employer. Some people make more than that wage in tips, but those people are in the minority, not the majority.
Anyway, Good Luck in your studies!
Thanks
You are an awesome angel. :) Seriously. (And I don't normally say such to "angels". ;) )
So.. I believe dd has a minimum pay of either $1 or $2... I have literally had a $2 offer to drive 10+ miles, one way. I'm not sure how they get away with even trying to get people to lose money on deliveries.. and when they aren't accepting that garbage their acceptance ratings go down. DD even sends a text when their lame offers are rejected, which.. in my opinion, are bullying tactics... So, when you order from certain companies (several, actually), the amount the company, itself, offers the driver may or may not even cover their expenses, let alone give them anything for the time they spent making the delivery. So.. in a case like that.. consider... How much would you be willing to do for $2... How much for $4 (before taxes and expenses)?
Yeah that’s not fair man, I assumed you’re payed minimum wage but that’s just out right garbage pay to the employees. Isn’t that illegal technically to be paid below average since it’s a job ppl do regularly?
Drivers probably see your order and say, Nope. Lol... Most likely not ur fault. Some restaurants are a nightmare to pick up from...
Understandable
See, this is why I think the delivery platforms need to give the customer more information about how drivers are compensated so they understand how much we rely on their tips to make a living wage. Of course some people are entitled jerks who will never tip, but I regularly deliver to people who are SUPER nice, but then bafflingly don’t tip. From talking to people who order delivery periodically, I’ve found that many of them assume all the exorbitant delivery and service “fees” they pay actually go to the driver. They don’t realize that we see none of that $ and that we rely on tips just as much as any other service industry worker. The way the companies word things often discourages tipping instead of making it clear that gratuity is necessary for the drivers to make a living. Some customers are well intentioned but are just clueless as to how the system actually works. It would benefit all of us if the delivery companies were more transparent about where the customers money goes.
Yes because I had absolutely no idea. I thought it was the usual minimum wage. I’ve heard of companies stealing ur tips which is why I cash tip now cuz that’s just scummy. Thanks for the nice info 👍🏿
100% THIS!
Yeah, I prefer grub hub over postmates. Postmates doesn’t pay close to what GH pays. I also like the tipping up front. It gives us more motivation to complete the order ASAP. a low $4-7 payout doesn’t motivate us so it probably gets bounced around.
Ugh, I'm waiting on my pm bag, lol. Guess I'll follow plan "A" and get the sign making equipment! Thx for saving me the wasted time! I'd tip u good.. I'd tip u real good.. lmao.. joking.. I WOULD tip u ... But the poor reference to an old song just popped into my demented mind.. and ended up in post too
I guess grubhub is tired of adding more money to your order, to get a driver to get it.
It's not likely that Grubhub isn't trying to send someone to the restaurant. It's probably more likely that the available drivers are rejecting it for any number of reasons, the most logical being that the overall pay is too low (too low in general, or too low for the distance they'd need to drive, etc.) That's not necessarily due to whatever you tipped (though that might figure in), but the drivers they're sending the order to could also be rejecting it because GH isn't paying enough for the job, which happens a lot these days.
Or because GH keeps trying to send drivers who are 15-20 miles away...
that was very well said
Aw that sucks...I understand
Don't give up on GH just yet. But realize what you may experience on your end isn't likely the same thing we're experiencing on our end. We know you want your food (because you're HANGRY! :) ). And most GH drivers will go above and beyond to get it to you. But they've been messing around with what they want to pay us as independent contractors since the beginning of the year, with some huge changes last June. All of this has detrimentally affected the overall process. And created a LOT of dissatisfied customers. It's resulted in miserable Q3 earnings and a plunge in stock price for the company.
I wish I had you as backup to explain to a customer about why his food was cold (dd system failure, then sending dbl orders to catch up, meal was almost cold b4 pickup due to long wait at 1st merchant... I was frustrated myself... And while trying to explain the situation to him... even to me, It all sounded more like an excuse for a job done poorly.. Which is how it felt at the time.. even tho I know...my only mistake was accepting the order at all... Period.
If my food isn't hot anymore, I stick it in the microwave lol
Yup that’s understandable I’m not gonna complain anymore then since there’s more to it than I really know