Laptop will charge when sleeping or shutdown, but not while in use?
Hi, I have an HP Omen gaming laptop (Win10) and it used to be able to charge while being in use / playing games and such. Now, even when I have the charger plugged in, the laptop will not charge while in use. When I plug it in, it says (plugged in) but quickly goes back to just saying the battery life remaining. When I have the laptop turned off or in sleep, it charges normally.
Posted Nov 2, 2019, 10:08 PM UTC
13
Sounds like the ac adapter may need to be replaced it isn't supplying sufficient current.
I tried nearly all software related fixes already and nothing worked. I ran performance tests on my battery and it says its in fine condition. I checked the output of the charger with a voltmeter and it reaches the rated 19.5v for output. I also opened up the laptop to make sure nothing was loose near the charging port.
Do you still think its the AC adapter given this information? I wish I had a spare charger to test it with..
Correct unless you have equipment to test the amperage the adapter can supply.