Valve Index and Bluetooth Problems

Hey exact same problem here !

I posted a few days ago in this subreddit and have not resolved updating the lighthouses by bluetooth.

I have tried:

1. Plugging lighthouses directly into the PC via USB with power on/off to them .
2. Searching for a setting within SteamVR power management to enable bluetooth.
3. Unistalling, re-installing bluetooth drivers.

I have an old Vive linkbox sitting around I am going to try tonight, will let you know.

Same problem, folks, was contacted support, will post their responses here now (still haven't solve the problem)

msg1
Download and perform a clean install of the latest GPU drivers for your 1080 ti.

• Restart your computer with your headset disconnected.

• Restart SteamVR and reconnect your HMD, and follow the instructions on SteamVR

​

msg2

While troubleshooting, please opt into the SteamVR Beta since we've released some fixes here recently. To opt in to the SteamVR beta, right-click on SteamVR in ‘Library > Tools’, select the Betas tab, and choose ‘beta’ from the dropdown menu.

Next, perform a "Clean Boot" of Windows while leaving the Steam Client Service enabled) to reduce the interference from your background processes:

https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows

Please make sure that the connections are properly secure at the breakaway cable and PC - disconnect and reconnect to be sure. Avoid using any type of display adapter. The officially supported connection is DisplayPort 1.2, however, using a mini-DisplayPort adapter may work - we are unable to guarantee the quality of third party equipment. Also, check the cables for any kinks, cuts, or anything else that may cause issues.

Test every standard DisplayPort slot on your GPU as well as other USB 3.0 ports on your motherboard. Using a different combination of ports with your monitor and headset resolves this problem a lot of the time.

While the computer is in a basic state, try the following:

1. Open SteamVR > Settings > Developer
2. Disconnect you headset completely
3. In developer settings, under Reset, select Remove All SteamVR USB Devices
4. Reboot PC
5. Plug their headset back in and wait for it to install
6. Retest the issue

Ugh. After un-installing , re-installing, drinking , cussing , for me it was solved simply by:

1. Removing all Bluetooth drivers on Windows 10 device manager.
2. Unplugging the USB headset from the standalone PC USB card 2.0 that I had used previously on my Vive
3. Plugging Index headset into the USB 3.0 connection directly to my motherboard.

Jesus fing Christ. Two months of this. It works well now, Bluetooth enabled . It's the price you pay for being on the "cutting edge" I suppose.

Hot damn, I fixed it. I did a variety of things, and I'm not positive which one it was, so I will describe what I did for any poor souls scouting the internet for a solution.

Back story: I have an ASUS Rampage V Extreme motherboard. It has been acting a bit strange for the past year or so: when the computer boots it always goes into BIOS, where I have to select the boot drive. And generally if I try to plug a USB device into a motherboard port there is a high probability of getting a "USB device not recognized" error or a lack of USB resources.

To address this, I purchased the Inateck 7 port USB 3 PCI-E board that all the folks on the Oculus subreddit suggest (since I used to run a CV1). The Index was plugged into the Inateck board. Attempts to try any other port yielded "USB Device not recognized."

Also, whenever I boot, I get an error message that a program called "ASUS AI Suite" tries but fails to run, and I have to abort it.

So, last night I finally tried uninstalling the ASUS AI Suite. I noticed it included a module called something like "USB 3 Booster". I now suspect it was doing... the opposite of that.

Now, after uninstalling AI Suite, my procedure:

1. Completely unplug Index
2. Uninstall ALL Bluetooth entries in Device Manager
3. Reboot (I notice that now it boots directly and not into BIOS, thanks ASUS AI Suite)
4. Go into %steam%\steamapps\common\SteamVR\tools\lighthouse\bin\win64\ and run "vivebtdriver_win10.exe". This reinstalls the bluetooth driver.
5. Plug the Index back in. You will get the standard beeping and booping of recognizing and installing hardware.
6. Still no joy. I unplugged the Index from the Inateck board and into one of my motherboard USB ports. "USB device not recognized."
7. I unplugged and tried yet another motherboard USB port. For whatever reason, that did it. I could now go into steamvr settings and turn on bluetooth support, and finally connect to and control my lighthouses

So, that's what I did, and it worked for me. As an added bonus, now the cameras on the headset function as well!

I was in the position of upgrading my VIVE to an Index, and had this Bluetooth issue.

If you are in the same boat, I recommend trying the last part of u/MalusZona's suggestion:

While the computer is in a basic state, try the following:

1. Open SteamVR > Settings > Developer
2. Disconnect you headset completely
3. In developer settings, under Reset, select Remove All SteamVR USB Devices
4. Reboot PC
5. Plug their headset back in and wait for it to install
6. Retest the issue

Image Showing Steps in Steam VR

I was able to fix this problem too by installing a PCI-E USB card I found on Amazon. It seems like everyone who has this problem fixes it by doing something to their USB setup. Likely the Bluetooth system in the headset doesn't communicate properly with the computer for certain USB ports with certain chips. Pretty sloppy of Valve not to fix this problem if you ask me.