Source
r/Android•
rydo

My Nexus One is back at HTC being repaired a third time.

**Sharing my HTC experience: **

It would appear I was sold a pup. I have an N1 and it is back at HTC for a third repair. The first time it failed it was call issues, calls dropping and touchscreen issues. The second time it was the infamous power button issue (my phone was at HTC for almost three weeks for this repair). This third time it is the touchscreen, the trackball, and random reboot and power off issues, I also lost all my SMS one day but that is almost certainly the OS.

All the HTC people I've spoken to have been very helpful and nice, but actually getting this sorted has been such a pain. They won't do pickups of my phone (I'm in Ireland) and apparently they have a policy of having three repairs before replacing a unit. Damn annoying that this time around I was promised I would get a pickup, I stayed home from work, and that morning (while I waited for the pickup) I received an e-mail letting me know that actually I wouldn't get a pickup and I would have to post the phone.

This time around I asked for them to send me a phone to use while mine was back getting repaired or as a replacement similar to the system in the US, but there was no chance of that.

This behaviour was the reason I left my Blackberry behind, getting those phones fixed was so annoying, they send them to Canada - though my Pearl Flip is still going strong and a perfect stand-in for my N1. I really don't want to switch to an iPhone, Apple's policies and restrictions on the App Store drive me nuts, but the repair/replacement policies seem better than HTC, and while I know plenty of people with HTC phone problems, I don't know one person to have iPhone problems.

On top of this: I was promised I would get a call back the next day regarding all my issues after the second time my phone was sent in for repair. I didn't get a call back the next day. About a week later I did get a call. Then a day or two later I got another. Then about a week later I got another. None of the people calling me knew I had been called before - it's good that they wanted my feedback, but I would have thought they had a system that would prevent me getting called multiple times.

Posted Nov 7, 2010, 8:20 PM UTC

422
ZebZVZW Moto X 2014 (Lollipop), HP TouchPad (CM9)•

I've had my Nexus One since late January and have no problems whatsoever with it.

Either I got lucky or you got a lemon.

2
rydoOPGalaxy S3, Nexus 7•

My mum and brother both have N1s and both of them have been in for a repair too, only once each though - they probably all came from the same batch though, a whole batch of lemons.

By the time this one comes back it will have had every functioning piece of hardware replaced so fingers crossed it's all from a new, and working, batch.

Glad to hear yours is working, hope it stays that way.

1
bisconautSamsung Galaxy S4 - CM 10.2.1•

just wondering, has it ever occurred to anyone that these problems probably contributed directly to the lack of advertising that this phone got, and the discontinuation of the Nexus One line as a whole?

2
rydoOPGalaxy S3, Nexus 7•

There are so many problems with this phone that seem to be common (above average compared to other phones failure rate) that I think it has to have been at least part of the reason.

The fact that my phone was waiting on a new power button part for two weeks in HTC last time around implies either it's not that common so they don't have spares, or it's so common they can't make enough to repair the phones being sent back in a timely manner. I suspect the latter.

1
stealthmodeactiveHTC One (M8), HTC Sense 6 KitKat 4.4.4, Wind•

Really? I've had my N1 for around 6 months... bought it used off ebay. 0 problems. Thing works fantastically, and I couldn't be happier. Maybe there was a bad batch?

1
rydoOPGalaxy S3, Nexus 7•

It probably was a bad batch - my mum and brother both also have an N1, bought at the same time, all three have been in for repair. Mine is the only one in three times though. I'll be doubly-pissed if my phone is away for the release of gingerbread... I know, I know, that's sad, but I'm an early-adopter and I want to have 2.3 as soon as it's available!

1
PuyoDeadNexus 5, L preview•

My N1 has been perfect since around March. And while there are technical touchscreen issues (the whole "can't figure out which finger to track" thing), I've had no other problems.

Well, it does have a pathetic amount of storage for apps (c'mon, it's less than 200MB, that's horrible). And I'm quickly discovering that AMOLED screens suck. But hey, other than that... it's been good. That is, nothing that needed it to be sent in.

1
qwasz123Xperia Z Ultra CM11 : Surface Pro 3 : Moto 360•

That stinks... I've had an HTC Evo and I am having no problems with HTC. You seem to be getting problems that are typical for your phone though.

0
rydoOPGalaxy S3, Nexus 7•

I know, they do seem to be pretty common. Still damn infuriating though.

1
qwasz123Xperia Z Ultra CM11 : Surface Pro 3 : Moto 360•

Well you lost the use your phone. Obviously it is infuriating.

Hopefully it will work this time! Good luck!

1
HeWhoWas•

I didn't know the problems were typical, I think I bought my N1 in the first batch and it's been running strong ever since.

Now that its mentioned I do have an odd problem where the screen registers all touches at the bottom, but all I have to do is turn screen off and on, then unlock and it works fine. If this is signifying imminent death, I'll get it fixed under warranty.

1
[deleted]•

HTC phones are known for their low quality and often faulty touchscreens (Especially the N1 and Desire).

-1
rydoOPGalaxy S3, Nexus 7•

Right now I agree with you. 3 for 3 on touchscreen problems.

1
[deleted]•

It's really sad, because software-wise HTC phones are always brilliant (Has any other manufacturer ever shipped a phone with stock Android?), but hardware-wise, and specifically with touchscreens, there's usually an issue (Like the notorious lack of working multitouch in a good majority of HTC phones)

1
unknown159•

The N1 has three major flaws with it.

  1. touchscreen: the sensor used in the N1 was outdated on the get go, so its really a shame that they didn't put more effort in it. sometimes the sensor freaks out on me and registers my touches at the opposite end of the screen or something, locking and unlocking the phone fixes this ever time.
  2. the low amount of flash, i'm already at my limit in space for apps, so its kind of disappointing having to sacrifice apps i want on my phone
  3. the touch sensation keys, you have to press a little high on the buttons for the press to register. kind of annoying.

But even for all these short comings, I still think this is the best android phone out there. when Gingerbread drops all of us N1 users know that we'll be one of the first to get it. plus all the issues above were common knowledge when the phone was first reviewed but i think the whole outweighs the issues i've had.

Good luck getting your N1 working.

1
rydoOPGalaxy S3, Nexus 7•

All good points, I don't disagree, and being at the forefront of the Android release cycle is where I want to be.

1
[deleted]•

sometimes the sensor freaks out on me and registers my touches at the opposite end of the screen or something, locking and unlocking the phone fixes this ever time.

I've never had this problem with mine, although I do get the axis-swapping issues (I don't think that's the same, because you don't have to lock/unlock to fix it, simply let go).

I have a very recent SLCD device. Perhaps it is fixed in later batches?

1
stealthmodeactiveHTC One (M8), HTC Sense 6 KitKat 4.4.4, Wind•

I disagree. I have an N1, one of my friends has the Hero, and another has the Legend. My friend with the Hero has had his the longest, none of us have had any problems what so ever.

1
[deleted]•

I've owned an N1 myself, and also have a friend with a Hero. My N1 has needed repairs for the touchscreen twice and it still doesn't have functioning multitouch (Or at least well functioning) and my friend's hero had to get a touchscreen replaced because it stopped responding altogether.

You can't just base your entire perspective on anecdotal evidence, of course, but my experience with HTC has been horrible since the G1.

1
stealthmodeactiveHTC One (M8), HTC Sense 6 KitKat 4.4.4, Wind•

Now that you mention the G1, I also knew someone with that phone. They had it for well over a year... no problems.

Maybe you guys are rough on your phones :D haha. I'm not sure but from my experiences, that's 4 flawless HTC devices. Obviously other people will have different experiences, though.

1
[deleted]•

I edited out the G1 part at the beginning because my G1 was practically perfect (Had one of the early defects where WiFi didn't work, but I never bothered getting it replaced).

The G1 made me think of HTC as idols for making such a high quality phone, then the N1 crushed my dreams. Great developer phone, but so many hardware issues.

1