I need some help with this terrible Indochino suit, I think I was ripped off.

I think I'm like most of the subscribers to mfa: male, doesn't know too much about fashion but trying to learn and smart with money. After all the feedback for Indochino and the past Reddit coupon, I gave it a shot and ordered the essential charcoal utility suit.

Now when the suit arrived, I didn't immediately try it on or take to a tailor. Unfortunately, I thought to myself that since everyone on mfa had such a good experience with Indochino, I shouldn't have much to worry about but boy was I wrong. I finally put the suit on and me being fashionblind, didn't think anything was wrong with it. The pants fit and the suit seemed to fit as well so I walked it down to the tailor to see what they thought and if alterations were needed.

The Tailor took one look and she just tore me apart. First thing she noticed that was that the suit jacket wasn't even! One side hangs lower than the other! On top of that, it was obvious to her from far away that the stitching on the buttonholes was terribly done, too big and she was confused why they used a different color thread than the suit. She also pointed out that the suit was pressed incorrectly and on top of that, the fit was bad (the chest opens up too much, the pants pockets flair out). She wouldn't believe that I bought this from a reputable store, she was convinced that I had gone to a chopshop on Canal Street.

Needless to say I was incredulous. After all the good things I've heard about Indochino from you guys, I just couldn't believe that I had been so wrong. Right now, I'm trying to find any contact number to discuss with them on how to get my money back but their only customer contact is through an email form on their website! What kind of place doesn't even have a contact number! The only one listed is for shipping and it goes straight to an answering machine thats only supposed to be for shipping companies.

Here's the other sad part, I know I'm a week past the return date but I refuse to believe that any reputable company would refuse a return on a product that they messed up! There's other posts on here about the "good" indochino customer service and I need your help in how to contact these guys and get my money back. Thanks!

tldr: Indochino sent me a badly made suit and I need to know how to contact them to get my money back.

edit: check out this draconian return policy... they don't even want to talk to you first before you send the suit back. I'm used to companies issuing an RMA or at least talking to you so that they can expect the return. Here they want you to pay for shipping to send it back first and only then will they decide to give you a refund or not. I wonder if they even give you an email if they decide not to give a refund.

Print off Indochino's return form and include it in your shipment to one of our global headquarters. Upon receipt, we will review the contents of your return, and issue a refund. You will receive an email notification upon the completion of your return.

Customers are responsible for return shipping charges.Any item received at Indochino's headquarters.

Any package received at the Indochino head office that does not meet the following requirements will be sent back to the client without refund.

final edit: Just to close out my experience, they finally replied to my email and told me to ship the package back to them. After a two weeks, I emailed them again inquiring to the status of my parcel and they told me they received it and would be processing a return to me. Got the full return amount a few days later. I'm only out the shipping amount I paid to send the suit back to them.