Source
r/xboxone•
MajorXbox

[Tech] External HDD issues with latest Xbox OS

I've been having some pretty significant external HDD problems with the latest Xbox OS. I've got a One X running non preview and as of the last week or so the external HDD glitches on it. I've got a 4TB raid setup in an external case.

Started when the HDD wouldn't show up. I thought it was the drive so tested on Pc. No issues and reformatted it, then able to see it again on Xbox. I then went to re-download 100+ games, and left it. When I turned my Xbox on it was showing that it hadnt downloaded anything and the HDD wasn't showing. I unplugged the drive and replugged it in, and did a restart of the Xbox. Suddenly all the games showed up - so it had downloaded on the background.

Since then I found in instant on the drive would not show up when I turned it on, and yet in full shut down there is no problem. The drive is consistently showing.

I can only assume that there is some issue with the software. Any ideas or thoughts on what could be happening here?

Posted Dec 8, 2019, 6:34 PM UTC

138
AutoModeratorMOD•

Don't Forget To Try These Basic Troubleshooting Steps First:

  1. Power Cycle - Instructions here. Press and hold the Xbox Logo on your console for about 8-10 seconds until the console shuts off.

  2. Check the Xbox Live Service Status here!

  3. Consult Xbox.com/support - They have a wide variety of topics, and tons of support available.

  4. Contact Xbox Support - They have chats, phone calls, emails, everything.

  5. Search - Use google, use the sidebar, use the forums. Failure to search before posting may result in your post being removed.

  6. Consult our wiki - It's highly likely that your issue is there.

Other Topics

  • Are you in the insiders program? This is a beta. Running into bugs is completely normal if you're signed up for this. Please post in the Official Insiders Subreddit r/xboxinsiders

  • Console won't start up? - Try self recovery mode

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1
LordFlux•

Have you tried resetting your console?

After one of the recent updates (non-preview), I could not download games, update games, or even start a game.

I unplugged my external hard drives, reset the console, then plugged my drives back in. Everything works now. Haven't had any problems since.

1
MajorXboxOP•

Yes I've tried this but the issue returns when I reenable instant on.

1
LordFlux•

Hmmm... I'm not sure. Was hoping my suggestion would help.

I also have a RAID drive enclosure, but I don't use Instant-On. I use Power Saver Mode.

My hard drive enclosure doesn't seem to like Instant-On and the enclosure power cycles constantly when Instant-On is enabled. Didn't want my drives to dies prematurely from spinning up/down constantly.

2
MajorXboxOP•

Yep I've gone with power saver and thinking that's prob best too. But bit gutted at the same time as to what is going on there.

1
AbeRod1986•

I have two external drives on my one x, a seagate 1.5 tb, and a 500 gb drive in an amazon basics enclosure. The seagate works fine 100% of the time, the one in the enclosure exhibits the same issue you mention.

I had to disable instant on, or else I would have to unplug and plug back in the drive every single time I came back to play. It's annoying to have to go through the boot up sequence every time, but at least it works every time.

1
MajorXboxOP•

Thanks for the reply. It's just so odd because this has worked fine for me for well over 12 months. So it's quite strange, that the problem has suddenly arisen.

1
AbeRod1986•

That is strange. My drive did it from the get go.

1