Just got my LG C8 setup and Netflix looks really bad. I have the 4k plan and am connected to ethernet. I don't think it's my internet because youtube looks absolutely phenomenal in 4k hdr. I'm trying to watch our planet and it definitely isn't playing in 4k. It says Dolby vision/atmos but it looks hd or even sometimes sd quality. Any suggestions are appreciated!
Posted Dec 9, 2019, 3:24 PM UTC
I had this same issue. Go into your Netflix account on a desktop computer and you need to go into each individual account on the Netflix plan and choose the streaming quality that you want. By default Netflix puts the quality in the middle not the highest 4K setting. I have no idea why it’s BS. I had this issue because I realized that my Netflix “4K” streams looked like shit compared to all other 4K streams from other platforms. I can’t believe Netflix doesn’t just set the stream to automatic.
This is what fixed the issue for me. Mine actually was set to Auto, but it still wouldn't stream in 4k. Changing it to High or whatever is highest setting did the trick.
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Apologies, I misread C8 as C9, I guess that button must only be on the C9 remote?
Not sure if this applies. My Sony X900E LCD (my LG OLED is still on it's way) takes a while to reach 4k quality. It keeps upping resolution during the first few minutes of watching something as if it's checking if the speed is enough for the next quality preset. So it goes 480, 720, 1080, 1440, 2160 or something. It usually takes a few moments for 4K quality if my internet is working fine.
Are you on the premium 4K plan? The basic subscription doesn’t include 4K streaming.
That’s why I cancelled Netflix. Most content are 480p
Almost no content is 480p only on Netflix, unless otherwise limited by either payment plan, bandwidth or DRM (using an unsupported browser).
Remember the Natalie Portman lsd movie?480p
Lucy in the Sky? I don't even have that on my Netflix...
No the one where they are In a weird colorful forest
Press the .... button and choose “info”, it’ll tell you what it’s currently streaming at, 720, 1080, 2160 etc.
Off the top of my head you want it at about 15mb/s for 4K.
Which button is that? I don't see it.
I have a B8, and I don't think there's a dedicated button on the LG remote. However, if you download the smart phone app, there will be a little "i" in a circle on the "main" remote control page, which will bring up the stats Pumptruffle mentioned.
^ This. It's the only place I found that has the info button to display that overlay.
If you have a Logitech Harmony remote it will also bring it up with a press of the Info button.
Three dots ..., below the 9.
Yeah, I’m curious what button you’re referring to
Apologies, I misread C8 as C9, I guess that button must only be on the C9 remote?