Can’t port line over

Hello,

We switched to Verizon a few days ago and brought over 4 lines. At the store 3 lines were able to be activated correctly and our rep had trouble activating 1 line. She was on call with Verizon support for a half hour and told us we could leave and she would finish activating our line once we left.

Later that night I called Verizon and our rep wasn’t able to activate the line due to an activation error so we waited to be escalated to tier 2 support. After waiting for 45 minutes she told me they were out for the day so she would call me back the next day and finish the activation, but I never got a call back.

I called again tonight and after attempting to activate the phone our rep put us on hold for another again for tier 2 support. Unfortunately an hour into the wait, the phone call just ended and we are once again stuck.

Do we need to call Verizon again and go through the wait or is there an easier way to handle this? It’s been frustrating that we’ve spent 2+ hours on phone calls with Verizon and no progress has been made.

Thanks