Source
r/personalfinance•
Spence97

Credit Card compromised - What happens to the balance on the card now that it was closed?

Credit

Hi all, I have a question that my card's customer service was unable to answer for me.

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Situation: my credit card was compromised through a pizza chain's account this last week. I called the store immediately to cancel the order before the thief picked it up, which they did (I got a notification the second they made the order), then called to get a new card sent out just to be safe. They just used a card saved to my account (learned my lesson there), and no info besides the last 4 digits of the CC number was visible, so I'm not worried about other identity theft. Since the old card is now closed and the account frozen, I have no means to pay the outstanding balance in the online system. The automated phone system also simply states no balance due.

My question is: would it be reported as a missed payment to the bureaus if the due date passes before I receive my new card? What happens to the balance I had from earlier charges, but that I had not yet paid?

The customer service reps I spoke with didn't seem to understand what I was asking on the phone - regarding when the balance from the now-closed card would need to be paid.

Let me know if you need details, or if you have any advice on things I've neglected to do. I just don't want to mess up my credit over something so insignificant.

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Thanks!

Posted Dec 25, 2019, 4:00 AM UTC · edited

09
EfficientRevolution​•

You'll likely have your new card in a few days, along with access to the new account online. If your next payment isn't due this week, I wouldn't worry about it. If it is, call back and see if you can get a rep to understand that you have a payment due this week and are unable to use the online system due to the account closure. If you can't get it sorted, just pay it as soon as you can and call the company and ask them to waive the late fee/remove the late payment mark in light of the situation, they will.

6
Cruian​•

Your balance will likely be moved to the new account once it is created. Try calling (or using a text chat with) customer service again and hoping you get someone that understands the situation better.

3
Spence97OP​•

Yeah, I figure this will happen at some point but was unsure of how due dates would be considered. I am 0/2 on contacting customer service so far, but will look for chat-based options.

1
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1
hello_cerise​•

It's still the same account in your name, but with a new card number. You still pay it as normal and the new number is tied to it now. The fraudulent charges are disputed and wiped and the rest remains. You should be able to log in and pay it - or is it not letting you log in?

1
Spence97OP​•

I am unable to log in - it is through my Paypal account and is normally visible on my dashboard (I click my card and I am transferred to their partner bank's website with a single sign-on token of some sort), but it has since been removed from my Paypal dashboard. Research suggests that this is a known problem for people with Paypal cards, and that it's rather difficult to deal with customer service to get the card to show up again. Some have just said screw it and closed the accounts, haha

1
hello_cerise​•

It's a PayPal credit card? What do you get when you log in? Or were you accessing another credit card somehow through PayPal and paying it that way?

It sounds like they screwed up something with transferring your account to new card # or are disputing/putting everything on hold and reporting a zero balance? They need to be able to provide you a way to access your old transactions.

1
Spence97OP​•

Yes, it's a paypal credit card - I cannot log in as it's a single-sign-on transfer to their partner bank, Synchrony, once I click the card in my Paypal dashboard. However, since reporting the fraud, the card does not show up in my Paypal dashboard and I can't find a way to log in with a username/password through Synchrony.

1
hello_cerise​•

Ahh crap. PayPal is a really crappy company and they screw stuff like this up all the time. Give them a call in a couple of days and ask about your old balance and why your new card doesn't have your old balance tied to it. Do this 9-5pm Eastern US time and you will get a competent (mostly) American customer service rep and for their fraud division. If you were asking them through chat or email they don't know anything.

1