I've googled this error for answers but have come to no avail. I'm hoping the good people of Reddit could help me with this one. If you have any suggestions or know what to do please let me know.
EDIT: Since this is the only post I could find of this specific error, I'm going to keep it up for other PS4 owners in the future so they can have more of an idea of what they're dealing with :)
Posted Dec 27, 2019, 2:55 AM UTC · edited
It's been 5 days for me now. I can't play anything online. But I can still play the free games or at least the ones that I've claimed. But I also can't claim this month's free games. When I try to go to the ps plus section it says unable to connect to the server. When I call the number for support it says due to high volume I will have to call back later and it says to use the online support. But when I click on chat now it goes through the pre chat options and every single thing that you click on does not lead you to an agent to chat to... I'm super frustrated. I'm paying for ps plus but the only benefit I have right now is to play games that I've already claimed. Cloud saves are werent. Online play also isn't working.
Having the same problem for 4 days now. Support wasnt helpful. Has the Problem resolved itself for you like in OP's case?
No I wouldn't say the issue resolved itself, well maybe. But it is fixed now. Unfortunately, somehow it got even worse for me before it got any better. After about 9 days of paying full price for ps plus and only being able to play the free games, my subscription was renewed for the year. And for some reason everything stopped working. So I couldn't even play free games anymore. Video apps such as Netflix and YouTube weren't working either.
So I contacted ps chat again and demanded a refund. The agent said as a one time exception they would process the refund. I told him if the same situation happened again I would expect another full refund. Anyway he was extremely rude and made it seem like I got the outcome I wanted. I told him I didn't want the refund all I wanted was to receive a working service for I was paying full price for one that wasn't working.
So the next day I contacted them again just to follow up. I asked if I would be contacted when this issue would be fixed. The agent lied to me and said that I would receive an email when it was fixed. But I didn't know he was lying so I just left it at that. It gave me a lot of assurance. So I patiently awaited an email. That never came.
About a week later after no email I decided to boot up my PS4 and just see what was going on. Sure enough I could log into Netflix, YouTube, I could get on the ps store and ps plus page. All of which were giving me error codes in the past. It seemed as though the issue was fixed. But I never got an email so I didn't think that it was.
I also wasn't about to purchase another subscription for ps plus without verifying that the issue was indeed fixed. So I contacted chat again and asked if it was fixed. They said there were no notes left on my file indicating that the specialist team that the issue was escalated to had fixed the issue. I told them all these things Netflix and etc. were now working. Then the agent said if all of that is working then ps plus would be working. I asked how do you know for sure? He said he guaranteed that it would be working...
I said but a minute ago you said there was nothing to indicate that any progress has been made. I said I was told that I would be notified when the issue was fixed. He tells me that they don't do that. I ask why was I lied to by a previous agent saying that I would be then? He had no clear answer to that. I do understand that maybe the agent didn't actually know any better. But that agent did guarantee me that I would be contacted by email when it was fixed. So I kind of feel as though he was just saying it to get me to shut up and stop contacting them.
I told him I can't believe his guarantee that my issue was resolved because I believed a previous agents guarantee that I would be contacted when it was fixed and look where that got me. He is really adamant that it's fixed but the only way for sure is for me to re-subscribe and test it that way. I ask him how come if it was fixed then why didn't a specialist make a note in my account that it was fixed. He just kept telling me it was definitely fixed and the only way to know for sure is to re-subscribe.
I tell him I don't have the confidence to make that purchase especially since he started out the conversation saying there was nothing to indicate that my issue was fixed. He said I could wait and follow up when the specialist team did make a note but still couldn't me a timeframe as to when that would be. I ask for a discount to go towards a new subscription. He passes me through to his supervisor. They review my case and eventually tell me under these circumstances they can't provide a discount.
I'm feeling pretty defeated at this point at my wits end. I mean I know the issue is probably fixed but I feel like I'm entitled to something after all the lies and false guarantees and paying over a week for a service that wasn't working for me. Having to deal with an extremely rude agent just to get a refund. So the next day I try again. I ask if it's possible just to get a week free. Which I say is more than fair. Again the agent passes me off to their supervisor. This time they actually give me a $5 discount.
I redeemed the discount, purchased a new yearlong subscription and so far everything is good. Been about 2 days now that it's been fixed... I truly believe that it fixed on its own after I got the refund. But I waited a week after for an email to say it was fixed that was never going to come. And I don't believe it was fixed by a specialist team and that's why there wasn't any notes in my file saying that it was fixed. Not that I would been notified even if it was. So in a way I think maybe it was resolved on its own. I mean I was told the specialist team would make a note to say it was fixed. And they didn't do that because it just fixed on its own after I got the refund.
TL;DR: after a lot more bs from PlayStation I got a discount and yes my issue is fixed.
Thanks for the detailed answer. This was definetly helpful. I am currently using my Ps4 through a mobile hotspot, which works perfectly. Im going to wait out a few days until my flatrate expires and will then continue to contact the support again. Did you just call them over the Support Hotline?
I mostly just did the online chat. Most times when I called the hotline it said it was too busy and to try again later.
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Its cause yout dont actually have an internet connection
i have the same error and have no idea what to do. nothing helps. and i have this error since almost the day i brought ps4, so it's been a week now. i can't install any applications from ps store and sometimes there's this notification "login in psn" but I AM
edit: i tried to share WiFi from my phone and suddenly everything start working,,,,,,,,
so i guess the problem is in WiFi router
Yeah I wasn't sure either, but after a few days it just went back to normal. Glad to hear its fixed for you too 😊.
nah.... i still have this error. i can't always share internet from my phone it's slow. and also pricy. so i guess i gotta wait till it fix itself, but i don't know how long it would take. i checked the router and it seems fine, nothings wrong with it. i still don't know how to fix this error 🤷
It seems like your error is staying way longer than it did for me. Your next option may be to contact psn services and hopefully they can help get it fix.
yeah... it's time to drastic measure :D
Im having the same problem. Can't even restore licenses without connecting to my phone's internet but even after I do, I still can't play any ps plus titles or even restore licenses again. Have you found a solution or has it fixed itself with time? Or are you still having the same problem?
And I still have about a month of plus, even tried extending it but I cant even make purchases. Its super annoying.
I tried everything. Restoring from another account. Deactivating and activating my ps4 as primary, resetting the router, rebuilding database on my ps4 on safemode. I have no idea what else to do and its beginning to frustrate me quite a lot.
Hey did anything end up working for you?
I still have it. it didn't fixed itself still, i don't use ps+ so i just like "ugh, whatever 🤷".
yeah i know exactly how it feels, i tried everything too, nothing helped. it's so annoying