Looks like the new pay system is spreading.
Got this yesterday but was testing today to see if it was already in effect since there was no time frame in the email.
Posted Jan 21, 2020, 11:23 PM UTC
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In the same metro. I’m going to be optimistic about this, hopefully this means somewhat a better pay.
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Re: first bullet point....How can they know how many substitutions there will be? (they can't)
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This is the fun part of V2. See, you get that estimated pay range but it’s almost never the top of the range... because to get that top number, the entire order needs to be substituted items. Think of that pay range like an accordion. If it’s a smooth order, nothing missing no subs, you’re gonna get paid towards the lower end of the range (I have NO idea how they come up with the dollars and cents... example, order today was for 14 items, 4 special request. Found it all, no subs. Pay range for the job was offered at $14-$17; the actual payout was $15.12. How did they come up with $1.12 higher than Min/$1.88 less than max? I have no clue). But if the whole order is substitutions and you have to drive the order during rush hour, you’re going to be paid towards the top of the range. I won’t comment on if this is fair or not, it’s just how the V2 system works.
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See, you get that estimated pay range but it’s almost never the top of the range
I think that with V1 you have to count on getting the lower range anyway, isn't this correct? (cajonflavorbob?) I think that Shipt puts that range in the order offers as a brain-trick to give the shopper hope that they could get the higher end of the range, but they rarely do. It's a sales tactic.
Re: substitutions.... you mean that their app coding is tracking the actual subs so that it would be BENEFICIAL to the shopper to have a super hard order with every other item subbed because they'd get paid MORE in the end?
BUT... if that Same Exact Order (same time of day, everything) had most items in the stock, in the end, the shopper would be paid less? AND... this payout is done on the fly through the app, that is tracking subs and the amount of time the shop takes?
And... is the app tracking time based on when the first item is scanned into the app up to processing the order? Because otherwise, how could this tracking and pay happen? (which means shoppers who don't scan items into the app to shop faster, this would mess up their pay??)
Thanks Mike!
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Re: substitutions. Yes. That’s exactly what happens to me on orders, it’s towards the higher end with special requests and lots of substitutions. I’ve never received the top from the system but it’s been close. Re: exact same order. Yes. If it’s smooth, you actually get paid towards the lower end. Because it’s all time based, and they figure substitutions take more time than a clean order. Re: app tracking. This I don’t know, but I’m sure they have a stat about it internally because I know you need to scan one item into the app to automatically get special pay if an order is cancelled. This means they are definitely tracking the exact time you scan the first item in an order through the time the order is delivered.
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This means they are definitely tracking the exact time you scan the first item in an order through the time the order is delivered.
So it's Good to scan that first item right away (don't do the "ghost shopping" method) because otherwise it could look like you shopped a 40 item order in 10 minutes, and if you only take 10 minutes (per the app) then you'll get paid less. Is this correct?
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In V1 pay, the perfect pay for no subs, special requests, or any changes to the total is the center of the estimated range. Since V1 pay is based on the order total at checkout, you get compensated for subs and any other changes to the pay. If half the order is out of stock, your pay goes down as a result. Likewise, if they tack on a ton of stuff, your pay goes up with the order total.
With V2 pay, the payout is more or less locked in from the moment you accept it.
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So do you think the V2 pay is Better than V1?
You still have V1 pay, correct?
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My experience is only in CA with V2. I think the lowest I've ever seen around 7-9 dollars, I saw lower when I took a peek at Florida when I was there. My experience is for a very small order, pay is better (I once delivered a single box of tampons for 12.00 payout, and I've had a couple where the payout is higher then the order value). On the other hand, I once got 16.50 for delivering 125 or so boxes of Bubbly. (To be fair, the order took about 55 from first scan to delivery - she did tip a lot). Here in CA, we're watching to see what happens with our new law that Uber and Postmates have tied up in court.
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In my metro, Richmond, VA, it's a lot of $5-7 and $8 Kroger delivery only. It's sad how much I see go to promo. I actually left my Metro's Facebook page because of how many people were complaining and talking about sitting there waiting for orders to go to promo. ☹️
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Just got it today in san antonio texas. Seems small orders pay more and big orders less. Wtf? How does that make sense?
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I commented on this in detail on another post from today about this issue. But it’s because it’s time based, not cost based. If you have 30 items at the grocery store, all produce, that’s gonna take longer than grabbing a steam mop from Target. So the grocery store order is $11-$15 off the bat for a $40 order total, while the steam mop hits the system at $5-$7 even though it’s a $100 order. If you’re good at time management and do grocery/Target orders mostly, the system will work out OK for you. If you mainly do single high dollar item grabs, then you’re going to hate this system.
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Thank you for explaining this.
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Did promos get reduced with this? I've seen orders that were only 3 minutes away from entering the delivery window but the Promo is only $13 and stays that way.
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No, I saw an order in my metro get a $20 promo today and we’re a V2 metro. My guess is today was an incredibly busy day with the outage, and since promo pay is added manually it probably just got neglected somehow.
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Is this better or worse?
Probably going to take a few weeks for me to be able to tell. Today I did notice some small orders with higher payouts than the old system. The ones I am more interested in will be my regulars that make rather large orders.
Please update us when you’ve had some time with it
I was never in V1 pay, so I can’t compare. I will comment that V2 pay means you never get any extra pay when customers add on items, so you lose the financial incentive to do that (there’s always going to be a ratings incentive to do that). That’s worse. But it’s probably better that orders requiring a decent delivery drive have a couple extra dollars over V1 pay right from the start.
Is this considered v2?
Yes that email describes V2 pay.
Ok, thanks for clarifying. I think I’d prefer it over the possibility of a small increase for add ons
We got the same email for Kalamazoo MI and they have started the new system here too.
Nooo!! I’m in Grand Rapids.
i would not be surprised if GR is next :-(
Is it in Detroit yet?
Also in the zoo. Seems like most are making a lot less. I just don’t understand by the “improvement”