Source
r/AnimeLab•
bilrr

Anime lab not giving premium?

So I’ve been encountering this glitch or problem where even though I’ve bought premium, it still says I’m a basic subscriber. It then says theres a problem and I should click to restore my purchases to try again, when I do, it says my account is supercharged randomly?? Then when I try to buy premium again after “restoring” my purchases, it says I am already subscribed???

If anyone has encountered this problem or know how to fix it please let me know

Posted Feb 3, 2020, 8:25 AM UTC

33
TheOneFlanimal•

What type of premium plan are you on? If it's monthly perhaps there's not enough in your account for the auto-payment to go through and it's confusing the system. Not sure otherwise.

1
UsefulAudience7•

Sounds like you might have used your iTunes account in the past to subscribe a different AnimeLab account to premium and it might be reactivating that AnimeLab account instead.

​

Your best bet would be to contact AnimeLab support as they probably might be able to help you better than random users.

1
animelab•

This is very likely the issue. iTunes doesn't care that you're logged in with a new AnimeLab account - if you re-subscribe the subscription is attached to the previous AnimeLab account you've had with a subscription.

Please contact support if you cannot remember your previous account email address.

1
[deleted]•

[deleted]

1
SomethingAboutAWolf•

This is happening to me. I haven’t used another account other then the one I’m using now and I’ve been trying to figure out what happened. I assume that this ‘glitch’ has somehow thought I don’t have subscription and now I have to wait till it renews since I can’t buy it again.....I’ve contacted support and now I’m waiting...

1
gotcheeses•

Just had this problem tonight, everyone says it’s because of two accounts but I’ve only ever had one and when I try to subscribe again it tells me I already am. If I click restore, it will load then tell my my account is supercharged then back to the home screen and it’s still basic.

1
MrCcarter94•

It happened to me yesterday night as well and I’m a bit disappointed cos I wanted to watch naruto shippuden english dub but this app’s playing up and it doesn’t even work on the website either 😣

1