Specialized Technique for Turning Down a Client

In a different post, WordSam cited this as a red flag that gives pause re working with a client: " The first is trying to talk me down in price then reluctantly accepting my asking price . "

So true!

Right now, I'm in that situation. A client sent an invitation, and despite my clear work history supporting my stated hourly rate, the invitation offered a pay rate at just over half of what I charge. I responded politely with something along the lines of "Your work sounds interesting, but please note my hourly rate." (That usually puts paid to the interaction.) The client (Russian/Ukrainian) said he would have to "check with his boss." I didn't even wait for the results of this theoretical conference, but immediately said: "Best wishes with your project. I'm sure that you can find a freelancer who is a better fit with your budget than I am. Good luck!"

To my surprise, the guy came back! Now he wants me to do one "test hour" (presumably paid -- and obviously I wouldn't work without a contract!) at my usual rate, and then they would (Oh, joy! What luck!) condescend to see if my work was worth their hiring me permanently at my asking rate.

Ain't interested, Comrade. You don't really even have to read between the lines to see that ever since you showed any hesitation at all about my hourly rate, I have been telling you to BUZZ OFF!

This job has PAIN IN THE ASS and LIKELIHOOD of GOING DOWNHILL written all over it. The client is obviously a cheapskate (or else too poor to afford me) -- and is all set up to grudge my pay. The client's tone in Messages makes it clear that he thinks he's doing me some kind of favor by offering me this once-in-lifetime one-hour trial. Oh, goody! (Those types of clients are at high risk of never respecting my work or my time.) Does he assume that I need work that badly, and that I am going to jump through his hoop, at his convenience? Hold my breath that my work meets his exacting standards? Take on a piddling one-hour contract with a potentially pissy client, at serious risk to my JSS?

So, how to blow him off? I tried the obvious: in effect: "Sounds like we're not going to be a good fit; there's a better fit out there for you. I wish you well!" That didn't work.

I'm thinking that I'll have to just tell him now that I'm too busy -- but that's a little lame, given that only a few days have gone by since he told me he's going to offer me that Opportunity of a Lifetime One-Hour Test.

But the truth doesn't package well: "It sounds like you are all primed to be cheap and demanding, and have the hallmarks of a Pain-in-the-Ass Client, and I am declining you because avoiding clients just like you is one main reason I became a freelancer. It's my privilege to do so." Even saying, mildly, "It seems as if we won't be a good fit" is problematic, because this potential client thinks that he has overcome the only problem of "good fit" (my pay rate), not realizing that he has thrown down new red flags (reluctance over that pay rate; his checking in with a "boss"; insisting on a "trial" of a single hour; tone of condescension).

Any suggestions for vague, at least semi-polite ways to say "no" to the client?

Posted Feb 24, 2020, 4:39 PM UTC · edited

511
MsWiggy•

Just tell him you are not available for the foreseeable future, that your calendar has filled up with other jobs.

8
cjweisman•

You are stressing over this way too much. Too busy now. Bye.

4
oh_noes_wat11•

It's a pain when they are under a strict budget even when you go over 10-20 mins your estimate.

2
GigMistress•

Usually, if someone asks me to reduce my rate, I cut it off right there. If they think my rate is too high, they're primed to be unhappy. But, in the situation you describe, I am not sure I'd even see a red flag (except that I don't work with clients outside the US, but sounds like that isn't an issue for you).

It sounds to me like the employee picked you and is having to pitch you to the boss, who authorized a test hour so your actual point of contact can show him you're worth it.

That said, if you don't want to do it, why not just briefly explain what you have here--that the need for trial and the initial reluctance to pay your rate suggests that they aren't entirely confident in your work or with your rates and you aren't comfortable working in that situation?

2
im-a-guy-like-me•

Yup. Tell the truth.

1
themarinexx•

No need to excuse yourself or give too much explanation. Say you’ve been recently “hired for the long term, that [you] appreciate his interest, and good luck”, and stop replying

1
mikebrady•

So, how to blow him off? tried the obvious: in effect: "Sounds like we're not going to be a good fit; there's a better fit out there for you. I wish you well!l" That didn't work.

What do you mean that didn't work? After you send that message just decline the invitation and move on. What is there to work/not work?

1
EponymousseOP•

What I mean is, I sent that message, and the guy came back with: "Oh, I'll check with my boss. Maybe we can meet your price." Then he came back with his: "How about a one-hour trial?" offer. What's the non-insulting way to say: "That's a cheapskate, super-annoying move, buddy, and it will lead to nothing good. I really only want to work with clients who are prepared to pay me what I'm worth without dicking around about it."

1
Pet-ra•

What's the non-insulting way to say: "That's a cheapskate, super-annoying move, buddy, and it will lead to nothing good. I really only want to work with clients who are prepared to pay me what I'm worth without dicking around about it."

"Thanks for the offer, but I don't think so. Good luck!"

then block them.

The End

1
EponymousseOP•

Actually, that's pretty good!

I suppose that "but I don't think so" comes off in English as brusque and very much "talk to the hand." It's not exactly "polite." But it's not exactly rude, either.

Yeah, I am probably over-complicating this.

1
Pet-ra•

"but I don't think so" comes off in English as brusque and very much "talk to the hand." It's not exactly "polite.

... hence the "block afterwards." The overly polite "Thanks but no thanks" didn't work, did it?

1