This is a mess. What can we do now?
This has managed to become an even bigger mess.
Between all of these issues, it's clear the dates must be postponed again at least:
-Italy's coronavirus lockdown
-the crappiness of their website
-the short time frame to make a claim on the website with their weird verification service
-the issues with the crypto vs euro claims
-trustees not responding to emails
-trustees sending out personal information on other claimants to random people (!?!?)
-the difficulties of dealing with translations and their nearly incomprehensible instructions
-etc etc
Something needs to be done. But what can we do? Do we even know if the court dates are still set?
Posted Mar 9, 2020, 11:22 PM UTC
1020
Yeah I’m lost, I did my claim and sent screen shots but now I have to verify and I don’t even know how. I had $10k plus lost...
I did it yesterday by following the instructions one at a time.
Are you US or EU?
I'm US too. The instructions for using the DIZME app are so tough to follow I nearly gave up more than once... Download the app and create your profile making sure you use the same email that you register on the app that you used for your BitGrail account. Just by creating your account you have your D0 credential, but that's not good for anything so...
You need do the following:
Click the lines in the upper left hand part of the app and choose 'Add selfie' and add your selfie and you'll have your L0_BIO credential (not sure if this was required but it was easy so I did it)
Click the upper left and choose 'Add document' and select your country and document and take a picture of your passport. This will get you your L0_DOC credential. Once again not sure if it was required but it was easy enough so I did it.
Do the same to add your email and you will have your Email credential. This I believe is necessary and this email must be the same as your BitGrail account.
Then follow the steps on the Fallimento website to purchase the video conference InfoCert voucher and follow the instructions as best as you can. There will be many times you will have to scan QR codes and check your email for the voucher and then use the voucher during the times stated to have the video conference session where you will attest to your identity to a live operator and show your passport which they will confirm. At the conclusion of the session they told me the instructions/credentials would be sent to my email but that was not accurate as instead they only came to my DIZME app account and showed up under notifications in the top right corner.
[deleted]
Have you send a claim through the online platform for both Bitgrail and Webcoin? I don’t have an option to sign & send for the webcoin claim. The bitgrail claim is signed and send as of today finally.
US
I did, but not send the fee and after clicking on 3rd. option to verify, the other options disappeared.
So it looks, that i finished L1 verification, but no option for L2. Is that necessary ?
How long did it take? I have to do the online claim (still have all my old information from the offline claim)
[deleted]
So they dont request the same information of what our lawyers put together for us in the offline claim