Mr. Seymour Butts

This happened a couple of weeks ago, but I've been so busy, I haven't had time to post it.

We had a reservation for Seymour Butts - I kid you not. I saw it on the Arrivals list and rolled my eyes, thinking someone was just trying to be a wise ass, and ignored it.

Two hours into my shift, a couple come in and state they have a reservation under "Jones, Michael".

"I'm sorry, sir. I don't see a reservation under that name for tonight. Could it be at another property? Or perhaps under another name?" (Thinking maybe it was under the girlfriends name)

"Oh. (insert stupid giggling) It might be under Semour Butts. (insert maniacal "I'm so funny and clever for thinking of this" laughter) Get it? See More Butts." (yes, dumbass, I get it - kids used to write that name down on sign in sheets when I was a kid back in the 70's)

Well, it was a PRE-PAID third party reservation and as we all know, we can't make any changes to those without the consent of the OTA. I tell him to contact the OTA and have them add his REAL name to the reservation or he won't be able to check in.

He goes ballistic! While he is on the phone with the OTA he's screaming at me about how no one can take a joke, and he's paid for this room, I better check him in, etc etc. He tells the lady that answered that I am refusing to check him in because the reservation name doesn't "exactly" match his ID and they better call and "straighten" me out.

The OTA calls and she cops a serious attitude with me about it until I stop her mid sentence and tell her he used a fake name to make the reservation. She goes quiet and says "He told me that the name was just spelled wrong." I informed her of the name he used and his real name and she apologizes for how she started the call and politely requests that I add his real name to the reservation, which I do.

He gets checked in, but he still won't let it go. He keeps looking at the front door saying "Wait a minute. Seymour might come in. You sure you want to check me in?"

Dude, get over yourself, you caused the problem and you can deal with the consequences.