Source
r/restaurateur•
battmaker

No personal contact delivery

We are thinking about doing no-personal-contact delivery to combat this thing. Guests pay and tip online and we will be deputizing our staff as delivery drivers.

Take a picture of the food outside the door and call the guest to let them know.

This allows us to staff our people and gives them an avenue for money to still come in.

Thoughts on this and do you think it would be something you would try? Had this idea in the walk in this morning putting our order away.

Posted Mar 13, 2020, 3:29 PM UTC

38
scatterbastard•

Just be mindful of insurance. Once you ask them to put your food in their car to deliver, their insurance isn’t covering them anymore. If you don’t have a policy set up specifically for delivery you’re exposing yourself to A LOT of risk.

5
battmakerOP•

Yup, after looking into it further, this is what makes it not doable for us.

2
00normal•

Yup, you need a hired, non-owned policy which will also have specific requirements for the drivers own policy

2
Chef6288•

We’re implementing curbside pick up.

3
[deleted]•

To much hassle, just give masks to the drivers. You will need a place to upload the image, you will need to take a picture, you will need to create a surface to put the food at the customer door that you will not retrieve or wait to retrieve it, you will need to train people to do that job, you will need to use money to explain that to customers... etc... etc.

-2
battmakerOP•

Honestly, I think the reason for not doing it is mostly insurance. All these other things are pretty easy to handle in my opinion. You would only need the picture for disputes. It would require flexibility from customers and business though, to be sure.

2
[deleted]•

My biggest issue is putting extra jobs in the hands of drivers and the person that dispatch the food. The person that handles the dispatch in my restaurant, needs to check if the order is right, check the best routes (what order goes with what), check if the order needs to be dispatched alone or not, if is alone and is in the rush hour how long it will take for a driver to be available, they will need to hold it? speed that up? that order is near jumping the queue will be helpful? and a lot of things. I want my driver to deliver ASAP so i dont want them talking to the customer, i dont want them taking photos, i would love if everywhere the food was already paid and because of security reasons they cant go upstair in a 10 tower apartment complex that they need to walk from the front door to the last tower that is a 15 minutes walk, because for security reasons they can only enter walking.

1
battmakerOP•

Right, I'm more looking at a doing business at all vs doing no business. At which point, I'm no longer concerned as much with efficiency, customer service, or security logistics (just say no) and securing payment ahead of time 100%... if the other option is being closed.

2