Ebay is fucking me in the ass

Just bought a refurbished S8 because I need a newer phone to get on a phone plan. When I got it, there was a horrifying amount of screen that was visible 99% of the time. Contacted the seller "dealsrus365" saying that I would return it because of the issue. Shortly after, got an email about a warranty program to protect my phone which doing it once the phone is already damaged would have been illegal. Not sure Ebay or the seller sent me the link. Then I tried to print the return label, but servers are down. I can still buy and do everything else, but for returns the servers are down. It says I never even ordered anything although I still have the Order Confirmation Number. Tried calling them and after 40 minutes, I signed up for call back. Another 40 minutes later and it asked me to press a button to know if I was there. I pressed a button and it hung up. What the fuck?! I'm tired of this bull shit and refuse to keep this damaged phone and not get my money back. I need a new phone in a couple and already had to spend over 300 to buy another phone while I'm waiting to return this one.