WiFi gets disconnected randomly
I bought an HP pavilion laptop in December this year. The laptop came with a intel wireless ac 9560 160 mhz network adapter. Ever since I opened it up, the WiFi was dropping randomly. No specific intervals. Nothing. I put up with it for a while and then this month, I lost it and since the laptop was under warranty I got them to check it out and had the laptop sent to customer support. To give you a little bit of background:
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Yes, all other devices connected to the WiFi are operational.
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Yes, I updated all drivers before sending it in. Uninstalled and installed the driver and all that fun stuff.
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Power management for the adapter was also adjusted.
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All windows updates were run and updated.
All of this was before sending the laptop in to Customer Care. I got the laptop back last week and they have replaced the network adapter with realtek rtl8822be 802.11ac pcie adapter. And the problem persists.
- My initial reaction was that there was something wrong with my router - I use a super old one - Netgear router WNR1000v4. But here's the thing:
a. My 10 year old laptop and all other devices connected to it seem to work OK.
b. My work laptop which I'm using WFH also connects to the same router just OK. I will have to admit that I have randomly lost WiFi on the work laptop as well but much much much lesser times than I have on my personal one. That is also an HP laptop but with an intel network adapter.
The problem with the current adapter seems to be two fold: the internet will slow down randomly (not shut off) but will shut off and become absolute shit when I disconnect the power supply and run off of a battery. Yes, I have already adjusted the power management to use the max performance on battery for the wifi adapter.
I am considering buying a new router before getting back to the customer support but I was wondering if there is something that I'm missing.
Posted Mar 26, 2020, 3:43 PM UTC