r/orlando•
aco620

Has anyone gotten their unemployment sorted out?

Discussion

I'm one of the many many people that lost their job due to the Corona virus and have been trying to sign up for unemployment. After being kicked out of the site and having to start over multiple times, I eventually got my info in, but there's still a message of:

Your identity has not been authenticated. Contact the Call Center at 1-800-297-0586 immediately and have your identification information readily available.

I've called this number hundreds of times over the past few days and have been greeted by 4 or 5 different messages that the line is busy (when it doesn't just hang up on me after a ring or two.) And I know, there's so many many people doing it right now, but I just really need some sort of hope that someone actually exists in that office and that it's actually possible to get through the process.

So has anyone actually done the whole thing?

Posted Mar 30, 2020, 6:51 PM UTC

7478
dhawk-•

It took me almost all of last week to finish it through the site, on and off when the site was working. I had my hours cut in half and then was furloughed a few days later. I had a similar issue when entering my SS number that it couldn’t be verified but was able to complete it. The site now says my application is pending and to check tomorrow for confirming payment.

My fiancé also got furloughed and is trying to call them because her employer is paying out her PTO until it’s exhausted. She’s trying to see if that will be an issue with filing because after that she’s not getting paid.

If she’s able to get ahold of someone I’ll let you know, so keep your hopes up! Like you said, we’re all in this together.

22
aco620OP•

So, am I reading correctly that the site updated on its own for you? Because as far as I'm aware all of my info is in there. It would be nice to believe that even if I never get a hold of someone, eventually it would update.

Also, did you ever receive any automated e-mails about it?

7
dhawk-•

Yeah, I went through and filed out the entire application and submitted. Now when I log in with my SS# and pin it takes me to the "Claimant Home" page where it says my claim status is "Active" and my monetary status is "Pending." I have to log back in tomorrow to request benefit payment for the week. How much? I don't know. I've never had to do this so it's all new to me.

And I didn't get an email with confirmation. I've just been logging in to check every other day or so. The site is definitely being hammered though.

6
DaftMudkip•

same....technically I can request a payment, but since my amount alotted is zero and still pending, I dont wanna try and push it through

4
PrettyOddWoman•

You have to claim any weeks after you have signed up, no matter if you got approve or not. If it tells you that you need to claim them and you haven’t worked even some of those days, do it, claim them! Not claiming them will make you receiving your benefits take longer.

Good luck! You can message me if you have any questions! I’ve gone through the process before. Not under these particular circumstances but still.

I’ve notice the website is built to be tricky in some ways which makes me angry but I mostly figured it all out.

5

Do you have any monetary amounts on there? Mine all day $0 and I’m starting to get nervous.

2
PrettyOddWoman•

The monetary determination has to be made first, it sounds like it’s just processing. They’re taking their sweet ass time I suppose.

1
dhawk-•

It’s still zero for me. I am hoping my status will change from pending and with an amount by tomorrow but it’s just a hope. We’ll see!

1
PrettyOddWoman•

Once the monitory determination is made you will know how much. It will be the max (275) minus the “disregard” , and you get paid every two weeks... Just make sure to claim all the weeks!

Unfortunately I have no idea what may or may not be different when considering the extra $600 you’re supposed to get through the stimulus thing that passed. I have been trying to figure out if you’re supposed to fill out everything again on some “federal unemployment” site or what... If I find out, I will report what I figured to this thread.

Good luck !

1
IgotthatNEWNEW•

Just to give you a heads up if you haven't reached it already; you will reach a point in the process where it asks you about PTO/vacation being paid after you've been laid off. With it several more (nail-biting in anticipation of getting booted off again) prompts to fill out involving it.

2
4n0th3r4str4ng3r•

Did your fiancé get any info regarding the pto?, Im kind on the same boat...

1
dhawk-•

Sorry for the late reply, she still hasn't heard back from the email she sent the unemployment office. She did figure out how much PTO she would need to use at work to keep her benefits while getting under the $275 limit that's in place for now. When she does get some kind of confirmation from the unemployment office I'll be sure to let you know.

1
sunkissedinfl•

I think you meant fiancée. Small thing but always throws me off when I read it.

-5
Shykoh•

I logged back in to back my status and was greeted by these messages:

•You may log back in to CONNECT on 04/07/2020 to request benefit payment for your next available week(s). Your deadline to request those weeks is 04/16/2020.

•Your application for unemployment benefits has been received and is being processed.

Also, does anyone know what "Earnings Disregard" means?

11
iggycat13•

Mine says exactly that too and I applied last Monday... how long do you think it will take them to approve?

6
aco620OP•

I've got both of those messages, but above it I have a 3rd one that's been my main issue

Your identity has not been authenticated. Contact the Call Center at 1-800-297-0586 immediately and have your identification information readily available.

I assume you don't have that 3rd bullet point?

The "Earnings Disregard" has a link button that explains it.

If the claimant’s gross earnings during a week are less than the Weekly Benefit Amount (WBA), the Earnings Disregard Amount (8 x Federal minimum wage) is subtracted from the earnings and the remainder is deducted from the WBA to determine the amount payable to the claimant.

Example 1: Claimant WBA is $100, claimant gross earnings are $100. No payment is due to the claimant.

Example 2: Claimant WBA is $100, claimant gross earnings are $98. Earnings disregard of $58 is deducted from $98, leaving $40 to be deducted from the claimant’s WBA. A payment of $60 will be issued to the claimant.

3
Woodstork1•

I have all the same three messages also. I supplied everything they asked for, lived at the same address 32 yrs., same phone, same license. I can't figure out what else they can possibly want from me.

2
ScaryCycle1•

Hi! I have the same three bullets as you do. I have been calling the number provided at least 100 times per day for over a week and no luck! I am able to apply for benefits tomorrow, but am afraid it won't go thru. Does anyone know if the system will automatically authenticate my identity?

1
[deleted]•

[deleted]

1
aco620OP•

I tried to call them 507 times today. 5-0-7. Fuck, man.

9
Slutha•

You fucked up. Why didn’t you stop at 407?

8
Xerenix•

I was working on a construction site at Disney so we got shut down a few days after the parks closed down and haven’t been able to get in touch with anyone since then. I just tried to use the email they provided to get access to the website but haven’t gotten a reply yet. Seems like it’s just overloaded and I’m not sure if they do some sort of “back pay” for the time you haven’t been working and attempting to apply for benefits.

6
lambocat•

The website is shit. Has been crashing on me for 4 days. All lines are busy. I hate it

5
Basilorama•

Yeah just tried too, it kept recycling the page

3
PrettyOddWoman•

I’ve been trying for a while too, finally was able to get everything filled out completely once I tried doing it at 6 am on Thursday morning! The website was still slightly laggy but everything actually went through when I hit “submit”

3
msh92321•

It did the same thing to me. Your best bet is to file late at night. I finally did it around midnight on Thursday and it worked.

5
a8nnc•

I have had exactly the same happen to me 'Your identity has not been authenticated. Contact the Call Center at 1-800-297-0586 immediately and have your identification information readily available.

HOW CAN WE DO THIS WHEN THEY DONT PICK UP THE PHONE OR ALLOW YOU TO SUBMIT AN EMAIL? Anyone else sorted this out? I was able to make a claim online at 1am took me until 3.15am due to the site kicking me out constantly.

5
Dolfanac•

Same here

1
natafishhDowntown•

This happened to my boyfriend, we never got through to someone. Does it let you log in with your pin or continue without authentication?

-My boyfriends couldn’t log in so he changes his pin over the automated system on the phone and waited a full 24 then was able to log in.

-I was able to continue after the website crashed 8384822 times. I got an error similar to yours, but it let me continue without authenticating and now it says my form application is processing and to check back on 4/7.

Sorry this is happening, I know it’s frustrating.

4
PizzaLinter•

Which number did he call to change his pin? When I tried to make an application it claimed I already had one and I had a pin! ( which I do not)... then when i tried to recover my pin it gave me security questions I never chose nor know any answers too because I've never applied for unemployment ...

3
natafishhDowntown•

That’s exactly what happened to him! Let me ask him and I’ll have him look it up.

1
PizzaLinter•

Thank you kind stranger!!!

1
natafishhDowntown•

Okay so he called the main line, 1-800-204-2418. You won’t have a claimant ID so put in your social security number. Then there should be an option to change your pin. He just entered in a random 4 digits then it said it was changed. It didn’t work right away, but when we tried it the next morning he was able to log in with his SSN and Pin.

3
somedude456•

Biggest complaint I'm seeing is folks who still make over $275 and thus can't apply.

4
MrBoliNica•

i finished the process, or think i did. I was laid off, with a severance payment in two weeks. I need to reapply the Monday after my payment to check my eligibility and claim my funds

lets hope it works by then though, the site is super buggy

3
switchedatdivorceValencia College•

I keep getting booted off to the first page where I need to press a square to acknowledge I've read the claimant warning and I've gotten every social security verification error under the sun.

I'm about to use my MA driver's license for this crap and see if it works. I've done: my first + middle initial + last name and driver's license number, first + last name and driver's license, first + last name and no DL. THE. SAME. ERROR.

By the time it finally goes "oh yeah this SSN matches this name wow that was easy" it's gonna be the end of the pandemic and I'm out of savings.

3
aco620OP•

I've had that happen to me various times. Things I've found that have gotten it to work again (and I don't know if this actually works or I just think it's making it work) are

  • Closing the browser altogether and opening a fresh window

  • Trying it in a different browser (Like Firefox instead of Chrome)

1
switchedatdivorceValencia College•

I've done all 4 browsers wtih the same exact damn details and gotten the same error on all of them. Edge, IE, Chrome, and Firefox lmao. Just one of the unlucky I guess.

1
ToastMeUp•

The trick is to only click the “next” or “submit” button ONCE and wait it out. If you click it more than once it’ll refresh the page and send you back. Learned this one the hard way.

3
switchedatdivorceValencia College•

I'll try that, thank you!

edit: clicked Next once and it booted me back to the first page. Maybe stay on the page and just wait next time?

1
sumiledon•

Have you figured this out yet?

1
jackiebot101•

My problem is that I lost my second job at Universal (for the time being) but because I’m still working and making more than $275/ week at my other job, the dumb system won’t let me apply. I can’t be the only person who lost one of two jobs. Why aren’t I eligible for unemployment? I’m so upset.

3
aworldtravel94•

I'm in the same boat. I have two part time jobs and my main source of income at the theme parks has been cut. But with my other job I make just over $275. Does that mean we can't apply?

1
jackiebot101•

I applied anyway.

1
tayfish21•

I’m in the same position! The clinic I work at closed to only 2 days a week and I make a little over $275 so I can’t qualify currently either. Definitely upsetting when you have bills to pay.

1
ConfidentFlorida•

What’s the 275 thing? What if you get money from social security or a pension?

1
nevergiveup2018•

I am having a lot of issues. I have tried for days, no luck!!

2
mickelvii•

My SO has been calling hundreds of times per day too but I don't recall ever personally receiving that call message. I started my application 2 weeks ago when I was furloughed. I'm a contractor and wasn't eligible for benefits until after the bill became law, so I finished my application on Friday. I was able to request benefits today for the past two weeks. My SO would still like to know so update us if anyone knows anything about the call message.

2
tayfish21•

Probably a dumb question but does anyone know if they’re thinking about upping the unemployment qualification at all? I currently make just over $275 with my company cutting our hours/days open but obviously can’t pay my bills without qualifying for the unemployment.

2
TPreGirl555•

I had the same trouble everyone else is having and I finally got mine to go through at 1:30am. I will say that was even after three more attempts of being almost ALL done and getting booted. It finally submitted and I've come to memorize my banking info as well as my license number (Major eye roll) :)

I wouldn't even try calling, I think they are designating that specifically for people who don't have the ability to get online. Good luck everyone!

2
aco620OP•

Did you have any trouble in your Messages box though? I got all my info in. Still shows $0 and Monetary Status "Pending."

But it's that message that I keep calling to take care of.

Your identity has not been authenticated. Contact the Call Center at 1-800-297-0586 immediately and have your identification information readily available.

1
cicib123•

SO i called a lot of times today & was not able to get a hold of anyone. I called one more time & put it to Spanish & hope the the agent I will speak to also spoke English . I waited for 2 hours & when I got an agent , she told me I was talking to the wrong department at the DEO =/ But I asked her if she can answer my question about the "Your identity has not been authenticated. Contact the Call Center at 1-800-297-0586 immediately and have your identification information readily available." She was not 100% sure but she recalled being advised that they are having system issues & thats why most people are seeing that msg. She stated that the most important thing right now is 1) to not be locked out of your account , & 2) if we see the msg to log back into your account at certain date to request for benefits. She advised that I do check my account everyday to see if I got approved or not. I'm never on reddit , if you have anymore questions , i might not be able to answer. But I just wanted to let you know what the agent told me , even doe she was not 100% sure im taking her advised & just ignoring the "Your identity has not been authenticated...." msg & check my account everyday.....This was my experience , im not giving advice on what you should do . Because at the end of the day you have to do what is best for you. I wish everyone good luck & peace in this crazy journey.

2
cicib123•

Update on 4-6-2020 ( I wasn't 100% confident on the previous advice the lady gave me 2 days ago "

So idk if you know but career source works for the DEO so I called my local one career source they told me that I can emails my social security & Id to them. I also looked it up to confirm what the lady told me .I took a picture from my phone and emailed it to them . If you want you should call your local career source and double check with them first. 

https://careersourceescarosa.com/wp-content/uploads/2018/03/Florida-Reemployment-Assistance-Toolkit.pdf

“ You can submit documents verifying your identity to the department. Please provide a signed copy of your Social Security card and a copy of your valid driver’s license or state ID. Please allow three business days for the documents to be reviewed and then contact the department at 1-800-297-0586 to verify your information. Fax: 321-332-6608 Email: [email protected]”

So instead of waiting , I decide that I would do this instead

2
brayonce•

Did emailing them your identity information work?

1
Dolfanac•

I have the same issue

1
Woodstork1•

I am having the same issue with that message. No luck getting through so far after many dozens of attempts.

2
philroyjenkins•

Anybody know about the "Job Site?"

I believe we made it through most of the main process but now it wants us to sign up and seemingly show we are applying for work out there.

I thought this was waived but I also haven't seen any official documentation on it.

Any thoughts?

1
Xathas•

Same message showing for me too.
I've been trying to get through to the call center for 4 days now; managed to get On Hold this morning but after an hour - the phone hold went silent at 20 minutes in, then dropped me after an hour...

1
aco620OP•

Oof. I haven't gotten as far as getting on hold yet. I've called over 1,000 times so far. E-mailed them as well. I keep hoping every day they've taken care of enough people that the phone lines will lighten up a bit, but they never seem to.

1
Dolfanac•

Does anyone have the email to send them the documents they need to validate our identification???

1
[deleted]•

[deleted]

1