Kraken X62 radiator fans not working

Troubleshooting

Hi there

My radiator fans on my Kraken are not working at the moment. I was playing Warzone earlier and my computer randomly just froze. I turned the pc off and when it turned back on, I received a 'CPU Fan Error'. I had a look inside and realised the radiator fans were not spinning. I have triple checked all the connections as well...not sure where to go from here.

My CPU was also currently overclocked to 5.1ghz.

Here are my specs:

i7 9700k

GTX 2080 Super

Asus Z390-F

16GB DDR4 3200

Posted Apr 11, 2020, 1:56 PM UTC

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jr101805•6 yr. ago

If your using nzxt cam software I would check to make sure it is working properly.

SectummOP•6 yr. ago

Yeah CAM seems to be working fine. I can only boot in for a few minutes until the CPU overheats and shuts off.

kaje•6 yr. ago

Is the block on your pump lighting up?

SectummOP•6 yr. ago

Yeah everything lights up

kaje•6 yr. ago

Your Kraken has a built in fan controller. If you connect it all according to the instructions, you connect your fans to the AIO itself. The SATA power connector is what provides power to the pump and fans. The cable that connects to your CPU header gives an RPM reading from the pump. Do you have connected that way?

If so, CPU error means you're not getting an RPM reading on that header. That would indicate a non-functional pump. Your fans aren't working either though, so maybe there's something wrong with the electronics in the AIO.

SectummOP•6 yr. ago

Yeah so I have everything connected the way it is in the manual.

If I plug the radiator fans into the motherboard, they power on but at full speed, and the CPU temperature still skyrockets to 97 degrees. So yeah, I guess it's something wrong with the pump, or even the cables connecting to the fan?

kaje•6 yr. ago

If it's lighting up, it's receiving power. If the pump and the fans aren't working though, I think the PWM controller in it is defective. It probably needs to be RMAed.