Cancellations
So any of you believe Airbnb will extend the cancellation policy where you get a full refund? I’m dealing with a super unfair host right now.
Posted Apr 14, 2020, 3:28 PM UTC
037
You have to be patient. The cancellation policy will be extended as the Coranavirus crisis continues.
3
A rep on the phone told me this today as well....
1
You mean the Extenuating Circumstances blanket policy? They probably won't. Policy says: "Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in."
That doesn't mean you can't still apply for an Extenuating Circumstances refund. That is still available to you if you can prove an Extenuating Circumstance is keeping you from traveling.
2
Okay. Thank you, it’s just Quebec has cancelled all events until August 31st and my reservation is for the weekend of August 1st. And the host knows of the cancellations, yet he’s still holding out on us. Which is ridiculous, none of us are working and we need all the money we can get.
1†
I've been really generous and giving full refunds beyond Airbnb's policy... but even I think August is a bit far out to be giving a full refund at this point.
Maybe see if they're willing to give you a full credit for a future stay, instead of a refund?
10
I don’t see how August is too far out at all. Considering the entire reason we booked the place has just gotten cancelled and now there’s no point for us to be even going. My host isn’t even answering me. I had to get someone from Airbnb to reach out to them to figure out what he was willing to do with my situation
-4
I know it's a bummer but event cancellations have nothing to do with the hosts ability to fulfill their end of the contract.
If I were going to a wedding in a few months, and the bride decided to blow the best man tomorrow and call off the wedding, it wouldn't be on the host.
At this point, my offer would be to refund you any nights I could get rebooked, with no guarantee of a full refund.
11
If everything is canceled until August 31 and they are not allowing people to cross the border, that's an Extenuating Circumstances claim as far as I am concerned.
5
[removed]
1
You took the risk when you made the booking. You don't deserve a thing.
0
I understand your frustration. You want money and don't want to go to a city when the event isn't even there. However, it's not the host's problem that you no longer have a desire to stay, even though it will likely be perfectly safe to do so. FWIW, Airbnb is only giving full cash refunds to travelers that cannot travel due to regulations surrounding the outbreak. A guest, for example, that can but doesn't want to come because an event was cancelled (even before May 31), only gets an Airbnb voucher as a refund, not cash.
Is there any chance you could enjoy the trip anyways? Or fall back on your travel insurance? Or petition the performer to do a low-key performance in the city since it's now looking like it will be safe to do so?
2†
Perfectly safe to do so? No chance we could enjoy the trip. ITS LITERALLY NOT SAFE. Provincial borders are closed, so it’s not even possible for us to get to our destination, on top of that, US/Canadian borders are closed, and with the way the states are handling this they won’t be in time for August either, which is where almost all of the artists come from for osheaga. It’s not that I don’t have the desire, it’s literally if I get sick and bring it home to my family, (in which I live with my grandmother who has smoked her entire life) it would kill her. So I’m not sure how I don’t fit the criteria of “travelers who can’t travel due to regulations surrounding the outbreak”
4
Sorry I don't understand. I'm in New York so I guess I'm following the outbreak a lot closer. New York has been seeing many more recoveries than new cases. New trajectories are saying we'll have numbers down to pre-lockdown levels sometime in June at the latest. So yeah, by August it will probably be perfectly safe to travel (or at least as safe as it was before Covid). If what you're saying is accurate and it's still not safe to travel in August, then governments will continue to ban travel and Airbnb will change their policy and you'll get your money back.
2
I know. I’m sorry. I’m just pissed off and it’s not that I want money, I need money. I’m so broke.
0
Silver lining is that this really should be over sooner than they thought, so you can get back out there and make them greens!
2
Then why did you book a strict holiday in August?
0†
I’m having a difficult time getting a refund. If I with my credit card company and they side with Airbnb will Airbnb cancel my reservation and keep my money?
1
I just got a full refund by calling and asking nicely. No discussion and no documentation, even though the website said to upload screenshots. I just said we can't travel due to Covid19 and they processed a full refund 48 hours later without asking me why or getting into details. The rep said the cancellation window will likely be extended further into June and just to wait to cancel my other bookings and call back about those once the window is extended.
1
I'm currently dealing with an unfair host myself. I spent hours with Airbnb trying to get a full refund only for them to deny me. I then changed my reservation to a different date and less than 24 hours later they update the dates to cover my original reservation. The host is still denying the refund and I am fighting with Airbnb to get that fixed. Anyone in a similar situation?
0†
I had to pay 1000 more than the usual amount because i had to leave early. The host said he would reimburse me but has been ignoring my text messages ever since.
1
Probably.
Have you tried claiming on your travel insurance ?