Source
r/OculusQuest•
BlueBerryHunter

Oculus Quest not turning on

Question/Support

I turned on my quest while it was still on the charging port to boot while I went and did something. Came back and It wont turn on. I tried the 30 second method i even held it for over a minute and a half on the oculus charger and the charger for my pixel nothing. I tried holding the power and the volume down to get into boot options still wont work. I have not even owned this thing for even a week and its causing me these problems. Didnt have a problem before this. Any help is appreciated.

Posted May 3, 2020, 5:47 PM UTC

228
OculusSupportOfficial Oculus Support :Oculus:•

Hi there,
Please reach out to our Support Team so we can look into this for you further. Thanks!

2
BlueBerryHunterOP•

I already have. It said it will take two days to get a response.

2
jayphone•

any updates on this issue?

1
BlueBerryHunterOP•

Yes I sent it back for an replacement. And it comes today!!!

2
WiddleWhiskers•

Mine won’t turn on when it’s plugged in.

1
BlueBerryHunterOP•

Mine won't right now plugged or not plugged. I got my quest Wednesday. And I'm already having problems.

1
WiddleWhiskers•

Darn. Worth a shot. Sorry you are having problems!

1
BlueBerryHunterOP•

Yea. I bought it from Best buy so I have a warranty so I'm just going to let it sit plugged in for a while waiting on a response from Oculus.

1
WiddleWhiskers•

Can you reset it from the phone app?

2
Spkfothded•

Unplug it, then hold down power button.

1
BlueBerryHunterOP•

After the guy commented about his not working when plugged in I tried not plugged in still won't boot.

1
sparks078•

The first Quest I bought was completely DOA out of the box. Your best bet is to hold down the power button for a very long time.

1
BlueBerryHunterOP•

Alright I will try this when I get home from work.

1
BlueBerryHunterOP•

do you know how long you held it for?

1
m1chaelsto•

i got once a problem when i changed my password on the website, then it logged me out from the smartphone app, after that it broke somehow my quest until i logged back into the app.

1
BlueBerryHunterOP•

I never changed my password but I will still try this.

2
BlueBerryHunterOP•

This did not work thanks for the help though.

2
LeftyBoyo•

I had a problem with my Quest once where it wouldn't charge or turn on after using a power bank to charge it while playing. Tried all the tricks. Thing was dead to the world. I got pissed off and left it unplugged for a few days, then it suddenly started charging and working again. Try leaving yours unplugged for 3-4 days. You never know...

1
BlueBerryHunterOP•

I'm going to leave it plugged in over night then before work unplug it and let it sit.

1
LeftyBoyo•

Does the orange/green light come on to show that it's charging? Mine didn't until I let it sit unplugged for 3-4 days. Best of luck!

1
BlueBerryHunterOP•

No lights show up.

1
LeftyBoyo•

I'd leave it unplugged, then. But you could try charging it overnight first.

1