Coinbase is taking my money but not letting me withdraw anything. Lawsuit coming.
Just about sums it up. Been using for years to get fiat in. For the last few months I haven't been able to sell a single thing. They will happily allow me to buy more or deposit cash from my LINKED BANK ACCOUNT but when I go to sell or convert it says "linked account missing, please add withdrawal method." Clicked that, takes me to my linked accounts, of which I have 3. Tried linking PayPal as a last act of desperation. Linked successfully! Says only used for withdrawal! Nope. Still says "Add a withdrawal method"
I contacted support detailing this problem 20 days ago. They responded 4 days later saying it would be 5-7 days. It's been 16 since their response.
Coinbase support- I will be contacting my attorney to discuss this matter and you will hear from him if I don't have access by Friday at 3pm. This is bullshit.
To the community- where do you recommend I take my business to? Coinbase is clearly struggling and not up to the task of being a real financial services company. So what are my other options for fiat into the market without exorbitant atm fees etc? It's truly a shame that they're making the crypto world look so bad. If you wanna run with etrade and chuck and fidelity then you need to act like it. Respond to your clients. Like ever, much less within a month. Seriously, a month to respond (not even resolve!) to a client. What a joke, no wonder people aren't taking crypto seriously.
UPDATE: thanks to this post and the coinbase mod that took my case number, this has been resolved. I don't know why I have to resort to public shaming, but I'm going to give CB one more chance purely thanks to the responsiveness of the mod/support agent on here. My advice to anyone having issues is submit a ticket ASAP on CB. Once they reach back out with the case number and their message of putting you on ice ("we're looking into it, next 5-7 days" blah blah blah) post on here and maybe they will start responding to tickets faster.
Thank you CB agent for your help.
Posted May 18, 2020, 2:35 PM UTC · edited
Had same problem with them, but i took my business to crypto.com they have 0% for buying crypto from debit/credit for the next couple month i think, plus you can get yourself a debit card, anyway after coinbase i cannot be more happier with them. if you want use my referral code if you will decide to switch w8nkxbfw83
Sounds good, appreciate the input. This has been incredibly frustrating and I'm done with it. For a financial services company, communication is paramount imo. If your customers can't reach you or their money or their account, that very quickly erodes trust.