M55-E0 Sound cutting out
My M55-E0 has been having the sound cut out randomly for the last couple months. I had thought it was the soundbar, but after removing the soundbar and everything else, sans the PS4 I still have this issue.
I have changed the HDMI cable to the PS4 and it did not have any change. I also changed the HDMI port I was using.
The sound cuts out randomly and some time for a half a second and sometimes for until I power cycle the TV.
I performed a factory reset last week and there has been no improvement.
My firmware is up to date as per the Visio website.
Any ideas or help?
Edit:
Talked to Visio customer support and they wanted me to perform the above again and then told me to call a repair man. Very disappointing to have a product not last 3 years.
Posted May 19, 2020, 12:57 PM UTC · edited
I have recently developed the same issue on the P65-F1. I haven't been able to figure out what is causing it. But it sounds similar to your problem. A few times an hour, the sound will randomly cut out for a second or two and come back on its own fine. It happens on all inputs and sources. Have you had any luck yet? I've had my TV for around two years.
Sounds EXACTLY what is happening to me. No luck yet and I have had mine for 2.5 years.
I've been trying all kinds of combinations to see if I can isolate it but nothing yet. Up next is trying the soundbar through the optical out, but that will be a few days before I can do that.