The dumbest human I ever had to deal with.

I'm in the process of moving, so before I could I had to get references from the company I'm currently renting my apartment from, so I can give it to my future landlord so they will rent to me.

The references are a .PDF file that I need sent to me the same day or I will miss out on a really really great apartment. I had contacted them the day before and asked to be E-mailed the reference file so I could mail it to the new landlord I'm hoping to rent from.

The E-mail comes the next morning, their guy says in the E-mail that he has attached the .PDF in the mail. Except he had forgotten to, no attachments at all in that mail. So I call them up and after being in queue for 20 minutes I get to talk to the dumbest human being I've ever dealt with.

3 things to keep in mind, it's year 2020, she is a young person and works in an office! so I tell her their guy forgot to attach the file to the E-mail. She clickity clacks on the keyboard and says "no he didn't forget, its right there in the mail!".

So I open my Gmail in another browser just in case and nope! no attachment! so then she says she will E-mail it to me again. When her Email comes she had still not attached the .PDF file to the E-mail, just sent it as a link (url) which wouldn't have been a problem, except I need a username and password to access this file online. A username and a password that only employees of her company get.

So then I tell her this so she E-mails the link to the file to me 6 more times!!!

Now remember I needed this that same day so I'm starting to get desperate... at one point I lost it and asked how can they run an office where no one knows how to attach a file to a E-mail. I even offered to teach her over the phone (click the button that says "attach"!) but she was done with me.

She sent a E-mail to the original guy which had forgotten to attach the file and CCd the E-mail to me, and in it she wrote "user (me) doesn't know how to open an attachment!". :D

Thank god their guy sent me another mail and this time remembered to send the file too!