Source
r/AmazonFlexDrivers•
Transceiver

What to do when warehouse delays make me late for deliveries?

Seattle

I had a 2 hour Fresh delivery block that was delayed for 1 hour because one bag was missing. There were about 10 other drivers all waiting with the same problem. So I only had one hour to deliver and multiple stops were marked late. My standing dropped to Fair from amazing.

Is there anything I could do in that situation? I called support but they can't help, and said they can't remove that stop from my route.

Posted May 31, 2020, 4:17 PM UTC

521
AZPHX602•

Feedback. > Pickup. Explain the problem there asap. Also call support when you leave the station and make them note it for you too.

3
metal9218•

Took me about 45 emails of explaining the situation but to no avail. I went from Fantastic to Fair all cause of warehouse failures and application glitches. Really sad but all you can do is be aware and try to report it.

3
lvl1bob•

My standing is at risk due to this, I personally have stopped doing prime/fresh until my rank is back up. They will terminate you if you are constantly late regardless of who is at fault.

edit: I had horrible app issues like freezing and crashing contributing to the problem until I removed and reinstalled the app.

3
TransceiverOP•

It's really just that one station that's consistently bad. UWA5. It's run by what looks like teenagers.

I'm using logistics routes to bump my ratings back, but it doesn't pay as well.

2
lvl1bob•

Yep, that's the one in Tukwilla that I'm never going back too.

2
TransceiverOP•

I've seen people almost get into fights, drivers yelling at the warehouse people, the warehouse guys threatening they're going to report all of us, etc. That place is cancer.

3
rainman220a•

The one in Baltimore is the same way. Never can you get your route without a problem. Or have a block but no routes available pretty common.

3
Pottetan•

Send an email explaining the situation. Worked for me with some logistics packages that had an earlier drop-off than my actual block time, and they fixed it.

2
rainman220a•

Logistics seems like they are more with it as far as having all packages for routes. Pick up process is a cluster though. No organization.

2
[deleted]•

[deleted]

1
LeeyroyJenkings•

I had this for Everett several times. I always contact support at the end of the shift. They have you on GPS and know when you finish. They have adjusted for me and added a few extra $$

1
RedeemedbythaBloodSeattle•

How do you not start your Everett blocks one time?

1
Bunpoh•

At both Everett stations I've spent up to 45 minutes waiting. At SWA1, they usually let you go after that. But due to waiting in long lines, large package counts and then waiting to check out I've had to leave SWA1 an hour after my route start time. And sometimes close to that in GTown.

1
RedeemedbythaBloodSeattle•

I’m always in and out at DSe in ten minutes max. I show up at the beginning of the block though before it bottlenecks

2
Bunpoh•

I haven't delivered there since they burnt me by sending me on a route that wound its way all the way out to Darrington, but before that, arriving half an hour early, I waited in a line that went all the way out and partway down the actual street, not just the lot.

1
ottoicu812•

Don't look for the missing bag(s) for too long. That's on you. You could've called support and had those mark missing and left long before and finish your deliveries without being late.

0
TransceiverOP•

I did call support but they said they can't remove the missing bag? Is it worth it to call again to get another support agent?

Edit: this was a fresh deliveries route

4
seahawkguySeattle•

So that place says you can’t call in to remove a bag. But they not the ones who gonna lose their tips for delivering late. If it’s just one or or two people waiting for missing bags then I will wait. But if it’s more than two people then I call support and ask them to mark it missing.

1
ottoicu812•

They typically don't remove a missing bag for fresh unless you get the right support agent. They are told by their superiors to mark them as missing so you can continue on your way.

Calling another agent to see if they can remove the missing bag is just wasting time which you did waiting an hour at the station.

0
TransceiverOP•

Well I can't start deliveries without scanning all the bags, right? So I'm basically forced to wait?

1
ottoicu812•

No, you call support (option 6). They can have it marked as missing so you can swipe finish and start your route.

3