Source
r/UPS•
Parallel_Line

UPS delivered 1 out of 2 packages from an order but Amazon has them both listed as delivered

I ordered a PC Case and Power Supply Unit on Amazon on June 2nd. I think because both items were coming from the same vendor that Amazon bundled them together into one order with the same tracking number. They were originally scheduled to arrive next week but for some reason it took less time and was updated to arrive today. However the UPS worker only had the Power Supply. I asked him if there was another package and he said no. I told him that Amazon showed this order as having two packages and he said that it could be delayed at the warehouse. So I have the PSU but when I check Amazon it says both items as delivered and when I check UPS it just says that the order was completed.

https://imgur.com/a/krICMzJ

Is there a way to track the PC Case? Or will I just have to hope that I'm home when they deliver it? Wondering if anyone has had an experience like this.

Edit: Is it too early to file a claim or should I wait to see if it comes tomorrow?

Posted Jun 4, 2020, 8:09 PM UTC · edited

18
instagabe66•

Just contact Amazon. Their customer service is efficient. And if you're really lucky, you just may wind up with 2 if the first order shows after you file a claim

2
Parallel_LineOP•

Will do, thank you

2
DJack98•

If it was shipped as 2 shipments in the same order on UPS’s end there should be a tab on the website that’s like “Other items in this shipment”. Or you can try the track by reference feature and/or try MyChoice to see if a second one pops there.

1
Parallel_LineOP•

I'm not seeing anything on the UPS website to indicate that it is multiple items.

1
Ev1l_D3aD•

According to that amazon screen shot it’s one package.

1
Parallel_LineOP•

So my only recourse is to hope it isn't lost?

1
eipdredv•

there would be more then one tracking button if it were multiple packages. amazon may have messed up.

1
Ev1l_D3aD•

I would contact amazon. If it was 2 spectate boxes they should have 2 tracking numbers. 1 tracking number per package.

1