Why does the Paladins community hate criticism?

One thing I've noticed since crap was starting to show was the number of people willing to defend it. I've seen people talk about it's issues and things that really suck about the game and instead of being understood and supported to help the game better they are ridiculed and fought against.

I've seen a number of posts here get downvoted and even have comments speaking against the OP's insight and sometimes even defend the shittiness wherever it applies (mine are included too). Even people like Syberbolt are ridiculed for being against certain bad decisions regarding the games direction. It has even has gotten so bad that Jim Sterling himself loves to talk about the game's terrible economy and grindy leveling systems along with the Battle Pass on top, BUT he did acknowledge that the base game is actually fun.

The game has a lot of problems and we want to help in making it better and this is one way of doing it. We're not talking smack about Paladins because we hate the game, but we're talking smack because we want the shit to disappear and the good parts to shine through.

I have been around since Beta and have seen how great the game can be. I've seen it at its best moments and want those to stick around today, but it won't happen if we won't wake up and realize how bad the game has become in certain ways.