After months of calling, I got through 3 times today! Is Saturday a lucky day?

This is the number I used- 833-572-8400

I made a siri shortcut on my phone so I could quickly call the number without having to touch my phone. As soon as you hear "We're sorry..." just immediately hang up and call again until you get through.

I was able to get in 3 times today using this method. Why would I need to call 3 times? Because they kept disconnecting after sending me to Tier 2. When someone says they'll transfer you, you should hear music, not a survey. Make sure they take your phone number before you get transfered.

Tier 1 was near-useless, they don't ask for any info. Tier 2 took 3 tries and 2 hours of hold music but I finally got to someone who can look at my account and tell me what's happening. The particular dept I needed was closed Saturdays so they're calling me back Monday. Not that exciting yet but it's a huge step forward.

Some odd notes-

The hold music changes with each tier, almost like you're at the next level of a video game.

A few of the different operators I talked to had Scottish accents which was unexpected but not unpleasant.