r/doordash•
Cabohan

Help! I can’t close out of this pop up to access the app and DD support was no help. I haven’t received my activation kit yet. Has anyone experienced this before or know how to fix it. I’ve tried restarting phone and redownloading app

I need an advice
Help! I can’t close out of this pop up to access the app and DD support was no help. I haven’t received my activation kit yet. Has anyone experienced this before or know how to fix it. I’ve tried restarting phone and redownloading app

Posted Jun 7, 2020, 11:12 PM UTC

123
DaGR2310•

1Clear cache.If that doesn't work. 2 Log out back on. 3 uninstall - reinstall.

2
CabohanOP•

If tried 2 and 3 and they didn’t work, where do I go to clear cache again?

1
DaGR2310•

Go into your settings or your phone. Click on apps. Find doordash app open it up look through it. I cannot spoon-feed you. Lol

2
Letsgeterdonem8•

You have to wait till you get your kit, it says it shipped

1
CabohanOP•

So basically I can’t dash until the kit arrives?

2
ArticLuv•

Exactly

0
CabohanOP•

Well, looks like I’ll have to find another job now... great

1
ArticLuv•

It only take 3-5 days to come in

1
Merty56Dasher (< 6 months)•

They let me dash before mine was shipped, even said it wouldn’t ship until I completely a dash.

1
Letsgeterdonem8•

Yes, I know but this one is different, they do it 2 different ways

1
Merty56Dasher (< 6 months)•

Huh odd, learn something new everyday

2
Mm23782378MmDasher (> 2 years)•

Instant jobs paying “interviewing” and paying day one aren’t easy to find. Settle down and wait for your kit.

1
TSMSALADQUEENDasher (< 6 months)•

did you have to wait before signing up? i have been a waitlist for quite some time now and just curious.

1
CabohanOP•

I signed up 2 weeks ago and have been dashing since then but as of yesterday I couldn’t close out of the pop up that says “Your activation kit has been shipped”

1
SuramiElGato•

Someone either jacked it from your porch or it got lost during shipment. DoorDash gives you 2 weeks to activate the card before shutting you down. Keep trying support til you get a helpful agent. It may take several tries.

1
CabohanOP•

I have a ring and during quarantine someone in my family has been home during quarantine so I doubt it’s been jacked but I hope it hasn’t been lost in shipment. I’ll try support again, thanks

1
SuramiElGato•

You should've gotten it within the first week. Definitely keep at it with support. 9/10 agents either don't care to help or don't know how to help. You'll eventually get that 1 that will be all about getting your situation resolved. Good luck!

1
Drew676•

Hi did you eventually get it I’m in the same boat been over 3 weeks still nothing.

1
CabohanOP•

I emailed Doordash and then was forwarded to the company that sends out the activation kits. From there I told them my situation and they sent me a new one since the original one was lost in transit. I got my kit within the next couple days after that.

1
Drew676•

Smh was this recently I I did the whole text support and they told me I had to order the card & bag from the doordash online store.

1
CabohanOP•

Really? I emailed them about a week and a half ago and got my kit this past weekend. I would definitely try again and say that your kit never arrived to begin with and that you’d like them to send another since it most likely got lost in transit.

1