iPad Pro 10.5 stuck in reboot loop
A few weeks ago after I reinstalled my iPad Pro 10.5 with iPadOS 13.5, it started to periodically reboot and now it’s stuck in an infinite boot loop. I’ve contacted Apple Support a few times and when we try and diagnose it, it can’t even get into DFU mode to do recovery anymore. It’s also a little over 2 years old, so there’s no warranty covering it.
Online, people in the Apple support forums are also complaining of similar issues with their iPads rebooting, and their was a post on reddit about a week ago too I think. I’ve submitted feedback on their website and I’m hoping that they will release a software update and repair any devices impacted by the bug, but that’s definitely not a for sure.
Here’s what seems like my options are:
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Wait for Apple to possibly release a software update fix and repair program to fix devices that are bricked
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Pay Apple the $450 to replace the iPad. Ideally, I wouldn’t want to spend this much especially for an old device, but if Apple theoretically did a repair program in the future I may be reimbursed.
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Trade in my iPad for a lower model
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Maybe trade it in and upgrade to a higher model. I don’t really feel like I need an upgrade yet though?
What would you all do in this situation? Ideally, I’d like to keep the surround speakers and 120hz display on my iPad but I also would like to have something that works. I’m also not sure how likely Apple is to even acknowledge and fix this at all.
Is anyone else maybe having the same issue?
Thanks
Posted Jun 11, 2020, 7:37 PM UTC
Wait for the next iPadOS version, and if they don’t fix it, then I’d say trade it in for a new one
Thanks for your suggestion. I just realized that because it’s bricked and I can’t even restore through iTunes, I wouldn’t be able to fix it through a software update even if it was patched, and I wouldn’t be able to trade it in because Find my iPad is still on. So yeah, I may be out of luck.
Oof, will good luck nevertheless!
same, i tried doing dfu restore and its showing error 4013, what did you do?
but did you try Joe?
I sadly just paid Apple the $500 fee to get a replacement. Hopefully they will come out with a repair program or software fix for everyone who still has it, but I’m not sure I’d hold my breath for it. Probably the best thing you can do is go to the Apple Feedback website and submit a complaint, and you can also find some forum posts with some possible solutions.