Source
r/MechanicAdvice•
APE992

How hard is it for someone to get service records from where you work?

Difficulty: not my car, owner not with me, and zero documentation in hand

I just walked into a major manufacturer's dealership and got their complete records printed out for a specific vehicle with nothing more than the phone number on the account the car is attached to. I didn't think anything about how creepy that was until I brought the records home to show my girlfriend for a warranty claim.

Initially I was asked for a VIN, but I didn't have that. I feel like someone should have the registration and ID with a matching name if not name+address. Beyond buying a vehicle or owning it I see zero reason to let anyone have such casual access to this. Should I call the dealership and speak to them of this? I don't want the rep I talked to fired because I sincerely doubt they have a policy in place to begin with.

Posted Jun 21, 2020, 12:42 AM UTC

16
walkersm•

They report it all to carfax why would they not give it to you?

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Did not have the guys address in there did it?

1
TheSubOrbiter•

i see zero reason why you would give a flying fuck if some rando knows the service history of your car, or why they would bother to find out?

1
APE992OP•

You and I aren't the demographic to be concerned, obviously.

Other demographics have other concerns.

1
TheSubOrbiter•

im unsure what information you got that you believe should be restricted. did they give you the address of the owner of the vehicle? or did they give you info that i could get from carfax/the government?

1
APE992OP•

Principle of least priveleged. Why should this information flow freely to people without a demonstrated need for it? Me walking in saying I do is not a demonstration of need.

If I was buying the car and wanted to verify what I was told surely I'd have some proof of pending sale. If it was my car I would have the car with me, or the title with my name on it identical to my ID. etc

This type of thinking is how data leaks happen. Not saying anything in the paperwork I got was going to ruin any lives or cause any actual damage but that's entirely beside the point. What if there was something on it? What if the dealership included something actually useful to the wrong people? Or just correlated it?

There's zero need to give this information out freely. No justification can be made for that.

1
TheSubOrbiter•

this is the most paranoid shit ive read all week.

1