Remote Assist - Azure Active Directory Account error
I setup my HoloLens 2 using my company's Microsoft 365 email account but when I go to try and use the Remote Assist program, I get stuck at the first setup screen where it says:
"Azure Active Directory account
We had trouble signing you in
Make sure you have a valid work or school account"
It is definitely a work account. Any ideas what to do next?
Posted Jul 10, 2020, 8:23 AM UTC
515
Are you licensed for dynamics 365 remote assist?
Yes. Actually, after a few hours it just started to work. I guess it had to update on the server side.
Did you get it to work? Also make sure you have a teams license.
Yes, problem solved!
Great!
How did you get license for remote assist ? I was trying to figure that out ?
Ok, it's something to do with my work WIFI network. When I connected to it from my home network, it connected. When I brought it back into the office and connected it gives me the error I stated above in the OP. When I connected to my phone's hotspot it was able to connect! Any clue what to look into/change on my work wifi/network to get this thing to function properly?
Here's a list of endpoints to consider on your Work Network.
https://docs.microsoft.com/en-us/hololens/hololens-offline
I'm not sure what you need for Remote Assist but it's a starting point.