Source
r/starfinder_rpg•
OptimisticOverkill

Any place I can purchase the Starfinder PDFs instead of the Paizo website?

Question

I tried to purchase the available PDF versions of the available Starfinder books along with a PDF version of the character portfolio on the Paizo website, but I was asked to reconfirm my security code after confirming my order. The screen loaded, but my order didn't finish processing. I checked my bank account, and saw 3 duplicate pending charges for the supplies. I've been trying multiple different ways to contact Paizo's customer service, but I can't reach them. I'm going to try to cancel the order if I can't get in touch with them by Friday, and I wanted to know if there was another legal way to get them? Any help would be appreciated.

Posted Jul 14, 2020, 9:07 PM UTC

316
Animatedpaper•

You don’t get the PDFs emailed or anything. On the Paizo website, check “Digital Content” under the “My Account” header at the top. You’ll have to enter your password again, and if things went right, you’ll see download links on that screen.

That said, being charged 3 times does sound like something is off. Unfortunately, their CS team is the only way to resolve issues like that and they are SUPER backlogged. Like 1000+ emails to resolve.

6
OptimisticOverkillOP•

I saw after posting to reddit post. I attempted to contact them multiple times since the 10th, and the downloads weren't added to my account. It's like the order never went through, but it charged my bank 3 times.

1
IceMutt•

Adding to this, the backlog list is here: backlog forum list , they're extremely backlogged. The warehouse being closed and other covid-related issues seem to have caused quite the hit.

It took over a month (mid may to end of june) for me to get a response about my subscriptions for the AP not mailing. Just had all four sent at once arrive a few days ago. :(

2
OptimisticOverkillOP•

I hope I can get a response from them soon as the charges have already been processed as of earlier today, and I don't want to pay $300 for nothing.

2
Animatedpaper•

Unfortunately I doubt that will happen. Declining the charge might be your only recourse at the moment.

Another compounding factor: July is the single busiest month for Paizo as far as releases goes, which is only going to add to the backlog.

2
followthedamntrainCJ•

A pending charge doesn't mean you have actually been charged. They will likely come off your account in a day or two. It's just a hold a company puts on your account until the transaction is complete. If you reloaded the page several times that's likely why there are multiple pending.

4
OptimisticOverkillOP•

I didn't reload the page at all, because I was worried I'd get multiple charges. The charges have also already been processed. They aren't pending.

1
Chrystoff77•

Yeah that website is totally fucked, I’ve spent many hours on there getting frustrated at this issue or other equally impeding checkout issues. Glad I’m not alone in this, haven’t found alternate sites though sorry buddy.

Edit: oh if you’ve contacted support they will sort it out, took them a few weeks because it was during the height of COVID for me but my support was great, I did it through email. Just be patient, I know that’s hard to hear with 200% more pending funds than you wanted but that’s all you can do.

3
OptimisticOverkillOP•

Thanks. Hopefully I'll get a response soon as the 3 charges have been finalized, and the site considers the items still in my cart.

1
imlostinmyhead•

Due to how they're delivered, no, Paizo is the only way.

2
OptimisticOverkillOP•

Might have to pirate them then. I'm having the worst time dealing with them as no one will speak with me about the order ( don't even have an order number yet I'm being charged). Their FAQ states that the PDFs should have instantly been sent after the order went through, but I still haven't received them. If worst comes to worst I'm just going to dispute the charges if they won't send them.

-10
fantasmal_killer•

Did you check on the forums?

2
OptimisticOverkillOP•

I tried asking for help in the forums, calling, and sending 2 emails. I haven't heard back, or been able to reach them yet.

0
mexitech•

Sorry to hear your troubles with the site.

What from the PDFs are you looking at getting from them? The online rules have pretty much all the content, with the exemption of the artwork. http://aonsrd.com/

2
OptimisticOverkillOP•

I was trying to get all 9 of the main book PDFs for about $100. Alien Archives 1-3, Core Rulebook, Armory, Operations, Near Space, Pact Worlds, and a Character portfolio.

1