I want to take a minute to praise the customer service folks at JLT Performance

I bought an oil separator from JLT Performance last week. I got it for a good price, and they shipped it for free. Through no fault of JLT's, the carrier (who shall remain nameless) lost the package. I reached out to JLT over email to ask what I should do next, because I wanted to be sure that any lost package investigation was properly documented. The response I received from their customer service was so much more than I expected. They:

• Filed their own investigation with the original carrier.
• Re-confirmed all of my information to ensure there was no mistake.
• Shipped me a replacement part using the expensive signature-confirmation shipping method without charging me an extra dime.
• Gave me a way to ship the original part back if it ever shows up after the investigation.

I was prepared for a worst case scenario, and instead, I have my part today. I don't think I've ever had a more positive customer service experience. I'm definitely going to be checking their site first for parts in the future.