Is there a way to schedule an appointment with Student Account or to call a representative? I need to make sure they got my request for an itemized tuition bill but it has been about 3-4 days since I've emailed saccount@gmu.edu with no response as of yet. I've tried calling them but it seems like they're not taking calls unless I missed the prompt to connect to a representative. Any help would be appreciated.
Posted Jul 19, 2020, 2:31 AM UTC
Their response times are slow af right now. Give them a week, then try sending a followup email marked with high importance.
Yeah I just got my itemized tuition bill after a couple of emails back and forth. It's stressful not knowing when to expect emails because the application I'm applying for typically takes like 3-4 weeks to process which isn't a problem usually since I could contact Student Account directly but COVID has definitely made it a more frustrating endeavor since they are not accepting call or in-person appointments.
You can go to the gmu payment portal to see your itemized bill for Fall