Yup, a simple picture of a mini where two pieces didn't glue properly (was my bad) was enough for them to send me a whole new set for free without returning mine. Sorry you had a bad experience, but they were  always fantastic for me so far! I hope such helps ease any future doubt.

Just know that with covid their responses are taking far longer and phone service isn't a thing right now.

Email customer service and attach a pic, they can sort you out

Just received my first order ever with games workshop and it looks like the loosely bagged paints exploded during shipping. 

I’m wondering if anyone has made a return with them and if they’ve paid for the return shipping. It sounds like despite the really bad packaging job, they might make me pay to send the paints back to them.

Question about online returns