Okay so I just got hired sa Concentrix and sa Amazon ako napunta. I don’t know what to expect and ang sabi sakin, retail account siya. Do some of y’all have tips? I’m still a newbie in this industry eh.
Posted Jul 23, 2020, 6:08 PM UTC
I'M CURRENTLY IN MY TRAINING BUT I THINK AS A NEWBIE IN THIS INDUSTRY THIS ACCOUNT IS EASIER THAN OTHERS
Hopefully makayanan ko hehe but hey, good luck sa training!
Actually kakatapos ng assessment namin tonight eto masasabi ko nakaka owerwhelm ang training during modules pero sa part na magtatake ka ng calls it's pretty simple. Wag kalang gaano magiisip
Wag mag overthink, gotcha! Kamusta ang assessment mo kuya/ate? and btw, night shift ba lagi pag nasa production floor na? Thanks in advance.
Next week pako magpoproduction, KUYA ako btw, actually wala pako idea pero depende sya kung saang TL ka daw mapupunta according to my colleagues na may experience na sa BPO, sesend nalang daw schedule sayo. Pero weekly daw maiiba sched so don't worry madadaanan natin lahat ng shifts hahahahahaha.
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you would just basically answer calls from customers who usually have concerns about their orders or account. amazon is like lazada and shopee. it's easy. mostly, updating customers info like their name, address credit card or password (yes, the would call just to ask for help for something like that bc americans are dumb and have a sense of entitlement that's unmatched to any in the world) big chunk of calls are also from customers who would ask abt where their orders at. usually they just placed their orders the previous day and don't have the patience to wait.
source: i have a friend who used to also work at concentrix for amazon account and my gf worked at amazon in MOA, inhouse.
congrats btw and goodluckkk
Thank you so much for this! :)
I also like how you called out Americans for being entitled af lmao. Grabe sila ngl haha.