SCCM 1910 Issues deploying Office Apps updates
I've been fighting this off/on for a couple weeks now and I figure it's time to reach out to the community.
We're looking to update our Office Apps installs via our SCCM 1910 deployment. SUP, etc are all configured and I can view the O365 updates under Software Library->Overview->Office 365 Client Management->Office 365 Updates. In the past we have deployed Office updates using SCCM's Office 365 Client Management tools without any issues.
Now, deploying those updates leads to headaches. Using either manual methods or ADR to select the targeted Office version (Semi-Annual Enterprise Channel Version 1908 11929.20934) and downloading / deploying are all working. SCCM reports that all the content was successfully downloaded and the content is distributed to the targeted DP's.
Things go wrong once the client starts trying to retrieve the content from the DP. At this point, the Software Center client reaches the 50% mark and stalls out. Digging into the DataTransferService.log I see the following error:
DTS job {667542EB-3C91-4252-9AB7-19AB7D67BA51} BITS job {F19BCD5F-0F08-4BFA-BB48-6DEB3935A8B2} failed to download source file http://localdistributionpoint:80/SMS_DP_SMSPKG$/2bd566a3-f921-4911-9cd9-4e4f92e749c8/sccm?/Office/Data/16.0.11929.20934/Experiment/i640.cab to destination C:\WINDOWS\ccmcache\1h.6675.dlt\Office\Data\16.0.11929.20934\Experiment\i640.cab with error 0x80190194
Checking on the Deployment Package source directory or to the Distribution Points SCCMContentLib/DataLib/ directory I do not see any Experiment folder.
I've found some older (2+ years) posts online that reference this happening and state that the solution is to make sure to download all deployed languages. We support 7 and all are selected on the 'Select update languages for products' page under both the 'Windows Update' and 'Office 365 Client Update' download tab.
Has anyone else seen this and found a solution?
Posted Aug 17, 2020, 4:41 PM UTC
[deleted]
We're on SCCM 1910 (console version 5.0.8913.1000) trying to deploy/upgrade to Office Apps 1908. So, while good to have in my back pocket for later, the link you posted doesn't apply. I know the file isn't being downloaded into the Deployment Package because I can inspect it and I don't have an Experiment folder.
I've redistributed, verified, deleted, recreated, lots of times. Hell, I started seeing this behavior with Office Apps 1908 build 11929.20904 last month and waited for the 11929.20934 builds to make sure that it wasn't something with the WSUS catalog being strange or getting the wrong metadata.
The problem appears to be that when SCCM downloads the content from the CDN we get a, shall we say, file manifest that does not contain the Experiment folder and files. But when the clients attempt to download content they start requesting the Experiment folder & files and start failing.
I'm at a loss here- I can create new Deployment Packages for older versions of what is now Office 365 Client Update 1602-17 and I do see it creating the Experiment folder as it downloads the content.
Thanks!