I think they’re just having issues lately. I’ve had it for about a year and the last month or so the emails have gotten later and later.

I signed up for informed delivery a few years at an old address and everything was great. I would receive an email before 8am each day showing everything that would arrive. I moved last summer about 5 miles away to a different zipcode, but same city. Now, I rarely receive an email before the mail actually arrives. I check the website and it says "There are X mailpieces for which we do not currently have images that are included in Today's mail.". 

How does this service work on the backend? Why such a huge difference from my old address? I would appreciate any insight into this. Thanks!

Informed Delivery Question