Black Screen on Samsung Galaxy s10+/s20
Hi everyone,
I'm having an issue I'm hoping you guys can help me with since I'm six devices in and Samsung/ATT have been of no help, although they have replaced 5 of the devices so far.
My phone is working just fine and then (what seems suddenly and unexpectedly) it goes black. Reset buttons don't work. Restart doesnt work. Draining the battery and then charging doesn't work. This has happened with 6 devices in the last 3 weeks.
I have never dealt with anything similar to this before. My only guess is that it's a software issue stemming from a corrupt backup.
Have you guys seen anything like this before? Any suggestions?
Posted Oct 5, 2020, 1:05 AM UTC
12
Its a long shot but are you using the same plug socket adaptor and cable to charge your phone each time and have you had any other electronics die without warning. I had an identical issue where different electronics would suddenly die seemingly at random, that turned out to be due to an electric radiator that had been incorrectly wired off a plug socket I was using.