I am getting a 7-14 “Something Went Wrong” error when I plug in my headset...

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From the updates MSoft guide.

The 7-14 Something Went Wrong code means that some of the required USB2 components weren’t found. Due to the extra-long cable of the HP Reverb G2, some of the tolerances for the USB signals are tighter. This means that one port on your computer may work more reliably than another.

If you are seeing a 7-14 “something went wrong” error, please try the following steps:

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  • Make sure that you have the most recent drivers installed for your headset and your USB controller.
  • Make sure you are using a Microsoft USB driver. There should be a “Microsoft” in the name of the "eXtensible Host Controller" device.
  • Try plugging the cable into a different USB-3.0 port on your computer. (Try USB Type-C and Type-A ports)
  • Use the included USB C to A adapter included to try different ports.
  • Try plugging the headset in through a USB Hub to your computer.

Posted Nov 12, 2020, 9:50 PM UTC

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