How Origin is better than Steam
Posted Aug 25, 2011, 7:13 PM UTC
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Try getting a refund of ME2 after activating the key with EA, and THEN post a comparison image.
At least steam is still offering a refund on a game THAT YOU PURCHASED AND PLAYED.
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This. The OP's comparison is apples and oranges.
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Ubisoft is the one that is really providing the refunding. My point is the ease of getting support when needed. I'm sure EA would refuse, but they would tell me in less than a minute and probably say sorry.
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You're talking about two entire separate issues though, so other than the issue with getting a chat rep, I don't see how the rest of the complaints are valid.
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My point is the ease of getting support and not the issues that required me to talk to support in the first place.
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The image seems to focus more on the nature of the problem.
The fact that it is an email queue means that it will be harder to get an answer.
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I was hesitant to include the last email because of this, but thought I should to be complete.
That's true, but it's still an extremely long time to get an answer. Steam could provide support chat if they wanted or have more people answering emails. I don't understand why it should take 10 hours for them to respond with the exact same text they send anyone who mentions a refund.
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Have you ever seen an email queue for a large service like this?
They probably have to filter through thousands of emails a day. Most of the queues don't have a spam folder so any spam that comes in has to be sorted through manually as well and since it's a public email address that is way more than you would think.
I agree that having a chat queue would be nice too, but I don't work for Valve so I can't say why they don't do that. They are usually very good about solving issues and providing customer service. I imagine in this case, you were likely not the only person sending them a message about the same thing at that time.
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Origin has to give you free stuff. It's new, it's broken and it's pretty much required to play certain games. EA knows this and that's the only reason they are so quick to give you stuff.
Steam on the other hand is well established and works as well as can be expected from a digital distributer of it's size. It is so big, especially when comparing it to Origin, that it's pretty much impossible to have a support center large enough to have live chats with all costumers. In fact, I bet however handled your issue with steam, would have had to deal with that exact issue at least 5-6 times a day since he started working there, which is why you got a copypasta response: because you are not a unique little snowflake, darling.
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Though /gaming loves its steam to death, you have to admit that's pretty good service right there. At first, with all the calamity, I was hesitant about Origin at first, but it seems my fears can be eased.
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Meanwhile, the Origin client was sniffing through your personal files and sending information back to EA.
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Everyone the point of this topic is not Origin gave me what I wanted and Steam did not. I'm sure I would have gotten the final outcome from either service if the issues had been the same. Origin would not have given me a refund on a downloaded and played game. Steam would have given me the free game offered with a preorder.
The point is that if I preordered a game on Steam and did not receive a the free game that was offered with it. How long would it take for me to get a response from customer service? In the best case scenario it seems like it would have taken 10 hours, basically the entire day. While Origin would be able to give me the game right away so I could start playing.
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It's nice you got good service from EA. I have seen good and bad examples of customer service brought up here on Reddit for both Steam and Origins so I don't think it's fair to say one is better than the other.
You either get lucky or unlucky and it goes for both of them :)
My From Dust game worked just fine with no complications what so ever. It was a nice game for the price it was offered and it's sad to see so many had problems. I think they missed out :l
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How long did you wait to talk to a real person?
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30 seconds.
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Yeah, lets disregard the completely different nature of both problems.
I agree. My main point was with the quality of customer service and not whether they were actually able to provide me with what I wanted. Steam takes a long time to just copy and paste some standard not even sorry sounding text to me, while Origin has live support available right away.
I'm not even taking the refund Ubisoft has offered now, because I want to support the good customer service they're providing now. They made a mistake, but they're doing the right thing and doing everything they can to fix it. Steam support still sucks though.