Pro tips/advice on how get a live ESD Rep on the phone

Pro tip: If you want to get thru to the WA ESD support line, try following these methods I have used. What I have listed here is how I have been able to talk to ESD reps on the phone, 3 different times in 1 month:

1. Start dialing starting between 7:55AM to 7:59AM/8:00AM (The que closes at 12:00PM/noon). This means redialing multiple times even if the automated system says the que is closed. If hear you the message that the que is closed before 8:00AM, hung up & keep trying. One of those times, I didn't make it into the que before 8:00AM, and I still kept redialing until 8:09AM when I finally was able to get thru to the que.Yes, the automated system will ask for your SSN. But! Move as quickly as possible since you only have a very limited amount of time to get yourself into the que once the line opens. The quickest way to do that after entering your SSN is to select option 7 & then option 9. Which brings me to my next bit of advice.

2. BE PREPARED TO WAIT! I know everyones least favorite thing to do is to wait on hold for a rep to answer your call, so you may dislike what I am about to tell you. The wait times to talk to a rep are insanely long and the last thing the rep wants to hear is how long the hold times are. They know and every person before you who's waited on hold has already told them this about 10 times during the day. The wait times can vary from at little as 40 minutes to as long as 2 hours. And yes, it can be that long. I always put the phone on speaker when I am waiting so I can still hear if a rep picks up and proceed to do other stuff while I am waiting. Doing other stuff I need to do helps past the time more quickly.

3. DO NOT CALL ON MON & TUES! Mon & Tues are the busiest days and makes the process I just described in step 1 almost near impossible to get thru to the automated to system to get in the que (hold). The best luck I have had is always on Thurs.

4. Make sure you have all your questions & information handy. This makes any concerns you need to address get answered in a more timely fashion without wasting too much of the reps time. I try to remember other people are also waiting to get thru and the faster I can address my concerns, the quicker people can get thru to a rep.

That is all the information I have on how to get thru to the que and speak with a live rep. It's not really magic, it's about timing and a little determination. I hope this helps some people!