Im a Geek squad Agent and on my way to pick up a flash drive for a repair I had 10 different people ask me for help. I looked around and couldn’t find a blue shirt. This is the time of year you need to be spending more not less on labor.
Why did we hire a thousand seasonal employees if we are not going to use them? I don’t have enough hours in the say to do my job let alone become a sales advisor.
Fix this NOW
Posted Dec 8, 2020, 4:59 PM UTC
Send them up front to get added to the queue....unless your store is ignoring that like I've been hearing a lot are doing
Our store was explicitly told, no one up front anymore. We still try and run the queue but it’s difficult to do now
No one up front, so who is supposed to directing the hundreds of customers coming in not knowing where to do returns, where's geek squad, where is the bathroom, I need help here I need help there, where do I go to pick up order? Who is making sure that customers are not walking out with product not paid for? Who is unlocking lock up product? Who is making sure mask are being worn? No one at front?
Oh they just walk up to the mobile desk and get pissed off when I tell them to go to customer service
our store doesn't even have a queue :/
Y’all got queues?
We basically stopped with the queue a couple months ago. It’ll occasionally be used, but not often.
We're probably going back to curbside-only in January. That's why they don't want to schedule anyone.
Cut down average hours for the past ten weeks, pay less in furlough.
Cut down average hours for the past ten weeks, pay less in furlough.
I dont think this is why.
In my state Best Buy isnt required to pay average 10 weeks, I doubt its a law in any state. I think Best Buy did that out of kindness that last time.
Def in my state they could have told every employee to get fucked, and apply for unemployment.
Fair. I hope whatever they’re doing it worth it because these busy shifts with low staff are brutal.
People are getting tons of hours where I am in Canada.
For real? What if you were brought back as seasonal, after furlough? Will I be out of a job come February?
Trust me! Corie could fucking care less. She is NOTHING but a bean counter and has no people skills.
I know it’s just a small thing, but it adds up. Hubert seemed to believe in what he was saying, hardly ever saw him look off camera for a script and always confident in responses during interviews.
Haven’t seen much of Corie except training videos and it’s not sincere and her eyes always looking away from the camera 🙄
Bring back Hubert 😭
I hate corie. she is NOT for "being human".
This is the time of year when this is the only time we have to interact with some customers or this is their 1st interaction with Best Buy ..... overall we are failing to give a positive experience to our customers
Go to the floor, grab what you need, then get out. Stop being afraid to tell people no.
Bro, I literally told a manger to be humble because I worked hard to get one tts (it was a slow day) and he told me again "where are MY BPs and TTs??"... That's why I told him straight up to not be greedy and be humble. He told me "We are paying you to get it, if not your hours will be cut"..... I was so close to tell him "Alright bro cool beans, so first of all, I'm a VPL.... Vendor... Provided... Labor.... NOT Best Buy provided labor .... Man I feel managers now feel so more entitled to milk everyone to get the stupid memberships now with the super low hours everyone else has
I am a geek squad agent and I get so fucking salty about being “encouraged” on TTS. Like you motherfuckers, the precinct is burning to the ground all day while you all hang out by the front door. If you don’t wanna come help me fix jizz covered iPhones, do damage control on all your pissed off customers, and play therapist to 100 year old ladies then you go sell some fucking TTS bro.
Computer department in my store is crazy and they put a TTS on almost every sale. I can go a full shift and not see a customer who doesn’t have TTS some days. They are awesome salespeople, management should help them make more sales if TTS is that important. Leave those of us with different work (warehouse/GS/CS) the fuck alone on that nonsense, we are all way too busy for bullshit right now
IM IN THE SAME BOAT!! It’s so frustrating trying to juggle appointments, repairs, func checks, all of it. And we have THREE total CAs when we’re the highest volume store in my district and severely understaffed. And all I hear all day is “cmon we need more tts and bps” like yeah we need them so YOU can get your bonus. I’m like fuck off
The pressure is not from your store manager, it comes from district and market and it has to hit its targets to meet the territory and help Best Buy to make money to pay its employees, pay the rent of building ? Can vendors provide us the rent for the building? What about the electric bill? All of that comes from not selling products, but services and warranty and Best Buy cards. Selling an TTS worth more than $3000 MacBook for Best Buy. In order for the stores to stay open they Need TTS! BPs! If we can’t get that, they might as well close down the stores and have 4 or 5 warehouses with curbside pick up in each big city.
This model can only work for so long. Eventually the market is saturated with people who already have TTS or a credit card.
TTS can be renewed so it’s constant income. Once’s saturated then they come up with different plan to sell something else to market to pay bills
The renewals is a good point but I'm guessing that doesn't help individual employees reach their tts goals. Maybe some type of streaming service is in Best Buy's future.
That makes sense. Damn I miss when we just focused on bringing up revenue and accessories and GSP. That's honestly what I still focus on. Obviously I still do my best for TTS and BP, but man it was so much better before. Wish they would bring that focus again
Kick backs and audio attach are worth a great deal of money. Vendor pays for encaps, pads and other areas.
Keeping vendors happy helps pay alot of those Bill's far more the a TTS.
I'm seasonal and I had to text my manager for hours. I didn't work for 7 whole days last week and now this week each of my work days consist of 4 hours.
I did the same thing, but I guess some people walked off the job (they were seasonal like me, I guess they couldn't handle it?) So I was able to pick up extra hours. I've done truck two weeks in a row, and I've done curbside/order pick up, and returns/exchanges and AP. I was hired in for cashier. But I don't mind, because I told my manager in interview to allow me to learn everything possible. So I guess it worked out. I feel bad for everyone not getting at least 20 hrs a week.
Corie is not a public CEO, everything about her is private, as the face of the company that's uncommon. But it let's her get away with shit like this, her social media is handled by third parties, she doesn't read any of our comments.
Yeah its crazy, as a field agent I walk in and always get stopped but customers. I asked the GSM today I was like "Hey I thought the whole reduction of hours prior to BF was to drop a bunch of hours and get staffed for the busy times". He was just like "yeah that was all bullshit".
It’s cause they probably want to have the labor ready when they get more hours. Knowing Best Buy I’m sure they expect every employee to just give their life to Best Buy and be on standby whenever they need em as if people can somehow survive on the inconsistent hours, lifestyle, and policy’s.
Sony main board?
My first thought, lol
If you know...you groan
She could care less about employees. She is a bean counter.
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You're gonna blame store leadership for this? They can do a lot of shitty things but this isn't the hill to die on. I'd be willing to guess your store is short staffed and still blowing payroll.
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Reminder that we leaders are not happy about this. I'm a SSM. I have two advisors for Mobile, during the holidays.
And???
You obviously are living in a lala land and YOU NOW have no credibility.
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You need to pull your shit together bro. We are in this together and attacking me isn't gonna help anyone. Maybe use the teledoc benefit to talk to a mental health professional for your own sake. It's understandable to be stressed out with normal Xmas time retail and this is 2020 covid Xmas so we all know how you feel. Use the resources we have. Hell maybe you're right and an organized slowdown would make a point to the powers that be. You're just going off doesn't hurt corporate it MIGHT hurt your leaders but your absolutely just pushing your problems on your coworkers and just just as fucked up as what your pissed at corporate for.
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The answer is she cares more about her current stock investors reaping a healthy return for injecting capital into the company than her customers' in-store experience and the revenues that produces... probably because they are beginning to value online sales more what with COVID-19 and whatnot. I still don't understand why curbside experience is so shitty. i had to ask for a manager to help get my shit last time i was in a store as a customer.