Help on how to troubleshoot

Hello everyone,

I recently bought a brand new Asus Zenbok UN3481 that came without Windows, which was perfectly fine for me since I had switched to Ubuntu on my desktop PC a few weeks prior as well.

Now, I thought after a bit of tinkering around everything was working fine. Pretty quickly though I started to have trouble with my trackpad sometimes skipping around and being unresponsive. The problem is, I'm unsure whether that issue is hardware-related or a Linux-specific issue. I've tried finding solutions for a few hours but nothing seemed to get me anywhere since it kept happening.

My question is less about the specific problem and more about where I would go looking for ressources that help me with figuring out what exactly the problem is and how to fix it, since I'd like to at least learn as much as I can while dealing with stuff like this. (Of course, if you happen to know anything interesting on my particular issue I'd appreciate advice on that as well).

Thank you in advance

Posted Jan 2, 2021, 4:25 PM UTC

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[deleted]•5 yr. ago

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thetestbug•5 yr. ago

I'm finding very little info on your device. Are you sure about the name?

Would you mind posting the output of inxi -Fxz here?

StickySoulOP•5 yr. ago

Yes, the model number I told you is plain wrong, sorry about that. It's a ZenBook Flip 14 UM462DA-AI030. According to the seller it's the "Campus Edition" though I'm not sure what the actual difference to a normal UM462DA is.

Here's the output of inxi anyway:

System: Kernel: 5.4.0-58-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: KDE Plasma 5.18.5

Distro: Ubuntu 20.04.1 LTS (Focal Fossa)

Machine: Type: Convertible System: ASUSTeK product: ZenBook UX462DA v: 1.0 serial: <filter>

Mobo: ASUSTeK model: UX462DA v: 1.0 serial: <filter> UEFI: American Megatrends v: UX462DA.307 date: 09/28/2020

Battery: ID-1: BAT0 charge: 28.3 Wh condition: 42.4/42.0 Wh (101%) model: ASUSTeK ASUS Battery status: Discharging

Device-1: hid-0018:04F3:290F.0002-battery model: ELAN9008:00 04F3:290F charge: N/A status: N/A

CPU: Topology: Quad Core model: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen+ rev: 1

L2 cache: 2048 KiB

flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 36731

Speed: 1279 MHz min/max: 1400/2300 MHz Core speeds (MHz): 1: 1290 2: 1227 3: 1222 4: 1220 5: 1233 6: 1235 7: 1365

8: 1288

Graphics: Device-1: Advanced Micro Devices [AMD/ATI] Picasso vendor: ASUSTeK driver: amdgpu v: kernel bus ID: 03:00.0

Display: x11 server: X.Org 1.20.8 driver: amdgpu FAILED: ati unloaded: fbdev,modesetting,vesa

resolution: 1920x1080~60Hz

OpenGL: renderer: AMD RAVEN (DRM 3.35.0 5.4.0-58-generic LLVM 10.0.0) v: 4.6 Mesa 20.0.8 direct render: Yes

Audio: Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel v: kernel

bus ID: 03:00.1

Device-2: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel

bus ID: 03:00.6

Sound Server: ALSA v: k5.4.0-58-generic

Network: Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel bus ID: 01:00.0

IF: wlp1s0 state: up mac: <filter>

Drives: Local Storage: total: 476.94 GiB used: 20.42 GiB (4.3%)

ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW512G8 size: 476.94 GiB

Partition: ID-1: / size: 467.96 GiB used: 20.42 GiB (4.4%) fs: ext4 dev: /dev/nvme0n1p2

Sensors: System Temperatures: cpu: 35.4 C mobo: N/A gpu: amdgpu temp: 35 C

Fan Speeds (RPM): cpu: 0

Info: Processes: 257 Uptime: 10m Memory: 13.68 GiB used: 1.83 GiB (13.4%) Init: systemd runlevel: 5 Compilers: gcc: N/A

Shell: bash v: 5.0.17 inxi: 3.0.38